Contract analysis

Section 1 — Platform Overview 1.1 Platform Description Clearpoint shall provide Quorum with access to its proprietary ClaimsIQ™ platform (the "Platform"), a cloud-hosted, AI-driven claims triage, fraud detection, and analytics software-as-a-service ("SaaS") solution. The Platform combines advanced machine learning algorithms, configurable workflow automation, and robust data analytics capabilities to support the full

Section 2 — Licensed Modules The subscription fees set forth in the Agreement entitle Quorum to access and use the following licensed modules of the ClaimsIQ™ platform (collectively, the "Licensed Modules"): 2.1 Claims Triage Module The Claims Triage Module provides automated intake and prioritization of insurance claims based on configurable criteria, including but not limited to claim severity, coverage applicabili

Section 3 — Deployment Scope and Locations 3.1 Deployment Sites The ClaimsIQ™ platform shall be deployed and accessible at the following Quorum claims-processing locations (each, a "Deployment Site"): (a) Hartford, CT — 280 Constitution Plaza, Suite 1400, Hartford, CT 06103. This location serves as Quorum Insurance Holdings Corp.'s corporate headquarters and primary claims operations center for Quorum Property & Casu

Section 4 — User Entitlements 4.1 Licensed Named Users Under the Agreement and this Exhibit A, Quorum is entitled to up to one thousand two hundred (1,200) named users (the "Licensed Named User Count") across Quorum Insurance Holdings Corp. and its subsidiaries, specifically including Quorum Property & Casualty Insurance Company, Quorum Specialty Underwriters, Inc., and Quorum Digital Solutions LLC. A "named user" is

Section 5 — Implementation Schedule and Milestones 5.1 Overview. Implementation of the ClaimsIQ™ platform shall follow a phased approach across three deployment waves, with each wave corresponding to one of Quorum's three claims-processing Deployment Sites. The total implementation period is anticipated to be approximately twelve (12) weeks from the Effective Date, subject to the delay and extension provisions set fo

Section 6 — Integration Requirements 6.1 Policy Administration System Integration Clearpoint shall configure the ClaimsIQ™ API Gateway to integrate with Quorum's existing policy administration system(s) (currently identified as Quorum's internally developed "PolicyCore" system) for bidirectional exchange of policy data, endorsement data, and claims data. This integration shall enable the ClaimsIQ™ platform to retriev

Section 7 — Training 7.1 Initial Training As part of the implementation and at no additional charge to Quorum, Clearpoint shall provide the following training to Quorum personnel: (a) Train-the-Trainer Sessions. Up to three (3) train-the-trainer sessions (one per Deployment Site location), each up to eight (8) hours in duration, delivered virtually via video conference or on-site at the applicable Deployment Site loc

Section 8 — Acceptance Criteria and Testing 8.1 Milestone Acceptance Process Upon completion of each implementation milestone (Milestone 1, Milestone 2, and Milestone 3, as described in Section 5), Clearpoint shall deliver a written notice of milestone completion ("Completion Notice") to Quorum's project manager. Each Completion Notice shall include a summary of completed activities, confirmation that all deliverable

Section 9 — Support and Maintenance 9.1 Standard Support Standard support is included in the subscription fees set forth in the Agreement at no additional charge to Quorum. Standard support includes the following: (a) Support Portal. Access to Clearpoint's online support portal for ticket submission, tracking, and status updates, available twenty-four (24) hours per day, seven (7) days per week, three hundred sixty-f

Section 10 — Quorum Responsibilities In addition to its obligations set forth elsewhere in this Exhibit A and in the Agreement, Quorum shall be responsible for the following: 10.1 Quorum shall designate a qualified project manager to serve as Clearpoint's primary day-to-day contact during the implementation period and shall provide timely decisions, approvals, and access to Quorum personnel and systems as reasonably

Section 11 — Change Order Process 11.1 Any modification to the scope of services described in this Exhibit A — including, without limitation, the addition of modules or functionality not included in the Licensed Modules, custom development or configuration work beyond the scope of the implementation described herein, material changes to integration requirements, changes to the Licensed Named User Count (other than ov

Section 12 — Term 12.1 This Exhibit A is effective as of the Effective Date (April 26, 2024) and shall remain in full force and effect for the duration of the Agreement, including any renewal terms thereof, unless earlier terminated in accordance with the termination provisions of the Agreement. Upon expiration or termination of the Agreement, this Exhibit A shall automatically terminate, and the rights and obligatio