[sheet: Cover & Legend]

[sheet: Cover & Legend]
Field | Value
Document Title | State-by-State Regulatory Requirements Matrix — Claims, Advertising & Complaints
Prepared By | Hannah Brinkley, Associate — Calderwood & Harkness LLP
Matter Number | 1025-00002
Date Prepared | September 2025 (Phase 1 — Assessment & Gap Analysis)
Prepared For | Derek Mallory, General Counsel & CCO; Priya Venkatesh, VP Regulatory Affairs — Quorum Insurance Holdings Corp.
Purpose | Catalogue market-conduct regulatory requirements across all 38 unique licensed states for Quorum's three carrier subsidiaries; identify compliance gaps for remediation in Phases 2–4
Scope | 79 total state licenses (QIIC: 28 states; QSU: 22 states; QLA: 19 states); 38 unique states after de-duplication
---ENTITY LEGEND---
QIIC — Quorum Indemnity Insurance Company | NAIC No. 41927 | CT-domiciled | Personal auto, homeowners, dwelling fire | 28 licensed states | 2024 DWP: $2.14B
QSU — Quorum Specialty Underwriters, Inc. | NAIC No. 53812 | TX-domiciled | CGL, professional liability (E&O), cyber liability | 22 licensed states | 2024 DWP: $1.38B
QLA — Quorum Life & Annuity Company | NAIC No. 67403 | AZ-domiciled | Term life, whole life, fixed & indexed annuities | 19 licensed states | 2024 DWP: $640M
Pinnacle Bridge MGA, LLC | Delaware LLC | MGA/surplus lines broker | 34 licensed states | 2024 managed premium: $890M | Underwrites/binds on behalf of QIIC and QSU
---STATUS KEY---
Compliant | Current procedures meet or exceed statutory/regulatory requirements
Partially Compliant | Procedures exist but do not fully satisfy statutory/regulatory requirements; remediation underway or planned
Non-Compliant | Material gap; no procedure in place or current procedure fails to meet statutory/regulatory requirements; immediate remediation required
---REFERENCE DOCUMENTS---
FL OIR Final Examination Report | Dated May 12, 2025 — 14 formal findings (6 claims, 5 advertising, 3 complaints)
Internal Audit Report No. IA-2025-017 | Dated August 4, 2025 — 23 control deficiencies identified; rating: Needs Significant Improvement
FL OIR Corrective Action Plan | Submitted July 1, 2025; accepted with modifications July 28, 2025; full remediation deadline December 31, 2025
CDI Order to Show Cause | Issued June 18, 2025 — advertising violations; hearing October 14, 2025
[sheet: Claims-Handling Timeliness]
State | State abbrev. | Subsidiary(ies) Licensed | NAIC No(s). | Applicable Statute / Regulation | Claims Acknowledgment Deadline (business days) | Investigation / Decision Deadline | Prompt-Pay Window After Claim Approval (calendar days) | Late-Payment Interest / Penalty Provision | QIIC Current Avg. Acknowledgment (business days) | QIIC Compliance Status | QSU Compliance Status | QLA Compliance Status | Gap Description / Notes | FL OIR Exam Finding Reference | Remediation Priority
Alabama | AL | QIIC | 41927 | Ala. Code § 27-12-11; Ala. Admin. Code R. 482-1-125 | 15 | 30 calendar days | 30 | Administrative penalty up to $1,000 per violation | 18.7 | Non-Compliant | N/A — Not licensed | N/A — Not licensed | QIIC avg. acknowledgment 18.7 bus. days exceeds 15-day statutory max | Medium
Arizona | AZ | QIIC, QLA (domicile) | 41927, 67403 | Ariz. Rev. Stat. § 20-461; A.A.C. R20-6-801 | 10 | 30 business days | 30 | Civil penalty per violation; license suspension for pattern | 18.7 | Non-Compliant | N/A — Not licensed | Non-Compliant | QLA domicile state; QIIC acknowledgment avg. 18.7 days exceeds 10-day max — most stringent threshold among licensed states | High
Arkansas | AR | QIIC, QSU | 41927, 53812 | Ark. Code Ann. § 23-66-210; Ark. Ins. Dept. Rule 43 | 15 | 30 calendar days | 30 | Administrative penalty; interest on late payments | 18.7 | Non-Compliant | Partially Compliant | N/A — Not licensed | QIIC avg. acknowledgment exceeds 15-day deadline | Medium
California | CA | QIIC, QSU, QLA | 41927, 53812, 67403 | Cal. Ins. Code § 790.03(h); Cal. Code Regs. tit. 10, § 2695.5 | 15 | 40 calendar days | 30 | Civil penalty up to $10,000 per violation; CDI Order to Show Cause issued 6/18/2025 | 18.7 | Non-Compliant | Partially Compliant | Partially Compliant | CDI Order to Show Cause hearing 10/14/2025 (advertising-focused but claims also under scrutiny); anticipated CDI follow-up exam Q1 2026 | High
Colorado | CO | QIIC, QSU, QLA | 41927, 53812, 67403 | Colo. Rev. Stat. § 10-3-1104; 3 CCR 702-5 | 15 | 30 business days | 30 | Administrative penalty | 18.7 | Non-Compliant | Partially Compliant | Partially Compliant | Medium
Connecticut | CT | QIIC (domicile), QSU, QLA | 41927, 53812, 67403 | Conn. Gen. Stat. § 38a-816(6); Conn. Agencies Reg. § 38a-816-9 | 15 | 30 calendar days | 45 | 1.5% per month on late payments; civil penalty up to $5,000 per violation | 18.7 | Non-Compliant | Partially Compliant | Partially Compliant | QIIC avg. acknowledgment 18.7 bus. days vs. 15-day statutory max; CTDOI civil penalty of $275,000 paid 7/15/2025; 6 claims-handling timeliness findings in FL OIR exam report | Findings 1–6 | High
Delaware | DE | QIIC, QSU | 41927, 53812 | Del. Code Ann. tit. 18, § 2304(16); 18 Del. Admin. Code § 902 | 15 | 30 calendar days | 30 | Administrative penalty; interest | 18.7 | Non-Compliant | Partially Compliant | N/A — Not licensed | QIIC avg. acknowledgment exceeds 15-day requirement | Medium
Florida | FL | QIIC, QSU | 41927, 53812 | Fla. Stat. § 626.9541(1)(i); Fla. Admin. Code R. 69O-166 | 14 | 90 calendar days for investigation | 20 | Administrative fine up to $25,000 per willful violation; 10% penalty on late claim payments | 18.7 | Non-Compliant | Partially Compliant | N/A — Not licensed | Lead examining state; FL OIR final exam report issued 5/12/2025; CAP accepted 7/28/2025; $180,000 fine due 9/30/2025; December 31, 2025 remediation deadline; Timely Claims Payment Rate: 74.2% vs. 95% internal target; 625 files sampled of 12,400 universe (5.04% sample rate); 11.8% error rate (74 files with deficiencies) | Findings 1–6 (primary) | High
Georgia | GA | QIIC, QSU | 41927, 53812 | O.C.G.A. § 33-6-34; Ga. Comp. R. & Regs. 120-2-52 | 15 | 30 calendar days | 30 | Penalty up to $1,000 per violation | 18.7 | Non-Compliant | Partially Compliant | N/A — Not licensed | Medium
Idaho | ID | QIIC | 41927 | Idaho Code § 41-1329; IDAPA 18.01.26 | 15 | 30 calendar days | 30 | Administrative penalty | 18.7 | Non-Compliant | N/A — Not licensed | N/A — Not licensed | Medium
Illinois | IL | QIIC, QSU | 41927, 53812 | 215 ILCS 5/154.6; 50 Ill. Admin. Code § 919 | 15 | 30 business days | 30 | Administrative penalty; interest on late payments | 18.7 | Non-Compliant | Partially Compliant | N/A — Not licensed | Advertising finding state; claims acknowledgment also exceeds deadline | Finding reference — advertising (see Advertising tab) | High
Indiana | IN | QIIC, QSU, QLA | 41927, 53812, 67403 | Ind. Code § 27-4-1-4.5; 760 IAC 1-72 | 15 | 30 business days | 30 | Civil penalty; interest on late payments | 18.7 | Non-Compliant | Partially Compliant | Partially Compliant | Medium
Iowa | IA | QIIC, QLA | 41927, 67403 | Iowa Code § 507B.4(3); Iowa Admin. Code r. 191-15 | 15 | 30 calendar days | 30 | Administrative penalty | 18.7 | Non-Compliant | N/A — Not licensed | Partially Compliant | Medium
Kansas | KS | QIIC, QSU | 41927, 53812 | Kan. Stat. Ann. § 40-2404(9); K.A.R. 40-1-34 | 15 | 30 calendar days | 30 | Penalty per violation | 18.7 | Non-Compliant | Partially Compliant | N/A — Not licensed | Medium
Kentucky | KY | QIIC, QSU, QLA | 41927, 53812, 67403 | Ky. Rev. Stat. § 304.12-230; 806 KAR 12:095 | 15 | 30 calendar days | 30 | Administrative penalty; interest | 18.7 | Non-Compliant | Partially Compliant | Partially Compliant | Medium
Louisiana | LA | QIIC, QSU | 41927, 53812 | La. Rev. Stat. § 22:1892; La. Admin. Code tit. 37, § 13.3 | 15 | 30 calendar days | 30 | Penalty of 25% of amount due plus attorney's fees under § 22:1892 | 18.7 | Non-Compliant | Partially Compliant | N/A — Not licensed | Stringent penalty provisions under Louisiana statute | High
Maryland | MD | QIIC, QSU, QLA | 41927, 53812, 67403 | Md. Code Ann., Ins. § 27-303; COMAR 31.15.07 | 15 | 30 calendar days | 30 | Penalty up to $2,500 per violation; interest | 18.7 | Non-Compliant | Partially Compliant | Partially Compliant | Medium
Massachusetts | MA | QIIC, QLA | 41927, 67403 | Mass. Gen. Laws ch. 176D, § 3(9); 211 CMR 42.00 | 10 | 30 calendar days | 30 | Treble damages; administrative penalty | 18.7 | Non-Compliant | N/A — Not licensed | Partially Compliant | 10-day acknowledgment — stringent | High
Michigan | MI | QIIC | 41927 | Mich. Comp. Laws § 500.2006; Mich. Admin. Code R. 500.2201 | 15 | 30 calendar days | 30 | 12% interest; administrative fine | 18.7 | Non-Compliant | N/A — Not licensed | N/A — Not licensed | Medium
Minnesota | MN | QIIC, QSU, QLA | 41927, 53812, 67403 | Minn. Stat. § 72A.201; Minn. R. 2700.0600 | 10 | 30 business days | 30 | Administrative penalty; interest on late payments | 18.7 | Non-Compliant | Partially Compliant | Partially Compliant | 10-day acknowledgment — stringent | High
Mississippi | MS | QIIC | 41927 | Miss. Code Ann. § 83-5-29; Miss. Admin. Code 19-3-1 | 15 | 30 calendar days | 30 | Administrative penalty | 18.7 | Non-Compliant | N/A — Not licensed | N/A — Not licensed | Medium
Missouri | MO | QIIC, QSU | 41927, 53812 | Mo. Rev. Stat. § 375.1007; 20 CSR 100-1.030 | 15 | 30 calendar days | 30 | Administrative penalty up to $1,000; interest | 18.7 | Non-Compliant | Partially Compliant | N/A — Not licensed | Medium
Nebraska | NE | QIIC, QLA | 41927, 67403 | Neb. Rev. Stat. § 44-1540; 210 Neb. Admin. Code Ch. 60 | 15 | 30 calendar days | 30 | Administrative penalty | 18.7 | Non-Compliant | N/A — Not licensed | Partially Compliant | Medium
Nevada | NV | QIIC, QSU | 41927, 53812 | Nev. Rev. Stat. § 686A.310; NAC 686A.680 | 15 | 30 calendar days | 30 | Administrative penalty up to $10,000; interest | 18.7 | Non-Compliant | Partially Compliant | N/A — Not licensed | Medium
New Hampshire | NH | QIIC | 41927 | N.H. Rev. Stat. Ann. § 417:4(XV); N.H. Admin. Rules Ins. 5001 | 15 | 30 calendar days | 30 | Administrative penalty | 18.7 | Non-Compliant | N/A — Not licensed | N/A — Not licensed | Medium
New Jersey | NJ | QIIC, QSU, QLA | 41927, 53812, 67403 | N.J. Stat. § 17B:30-13.1; N.J.A.C. 11:2-17 | 10 | 30 calendar days | 30 | Interest penalty; administrative action | 18.7 | Non-Compliant | Partially Compliant | Partially Compliant | 10-day requirement — stringent | High
New Mexico | NM | QIIC, QSU | 41927, 53812 | N.M. Stat. Ann. § 59A-16-20; 13.12.3 NMAC | 15 | 30 calendar days | 30 | Administrative penalty; interest | 18.7 | Non-Compliant | Partially Compliant | N/A — Not licensed | Medium
New York | NY | QIIC, QSU, QLA | 41927, 53812, 67403 | N.Y. Ins. Law § 2601; 11 NYCRR 216 (Regulation 64) | 15 | 30 business days | 30 | Prompt-pay interest at 2% per month under Regulation 64; penalties up to $5,000 per violation | 18.7 | Non-Compliant | Partially Compliant | Partially Compliant | NYDFS Regulation 64 prompt-pay compliance at issue; anticipated follow-up exam Q1 2026 | High
North Carolina | NC | QIIC, QSU | 41927, 53812 | N.C. Gen. Stat. § 58-63-15(11); 11 NCAC 04.0419 | 15 | 30 calendar days | 30 | Administrative penalty; interest | 18.7 | Non-Compliant | Partially Compliant | N/A — Not licensed | Medium
Ohio | OH | QIIC, QSU | 41927, 53812 | Ohio Rev. Code § 3901.21; Ohio Admin. Code § 3901-1-54 | 15 | 30 calendar days | 30 | Penalty per violation; superintendent order | 18.7 | Non-Compliant | Partially Compliant | N/A — Not licensed | Advertising finding state; claims timeliness also deficient | Medium
Oklahoma | OK | QIIC | 41927 | Okla. Stat. tit. 36, § 1250.5; OAC 365:15-3-6 | 15 | 30 calendar days | 30 | Administrative penalty | 18.7 | Non-Compliant | N/A — Not licensed | N/A — Not licensed | Medium
Oregon | OR | QIIC, QLA | 41927, 67403 | Or. Rev. Stat. § 746.230; OAR 836-080-0225 | 15 | 30 calendar days | 30 | Civil penalty; interest on late payments | 18.7 | Non-Compliant | N/A — Not licensed | Partially Compliant | Medium
Pennsylvania | PA | QIIC, QSU, QLA | 41927, 53812, 67403 | 40 Pa. Stat. § 1171.5; 31 Pa. Code Ch. 146 | 10 | 30 calendar days | 15 | Interest at prime + 3%; administrative penalty | 18.7 | Non-Compliant | Partially Compliant | Partially Compliant | 10-day acknowledgment; among most stringent | High
South Carolina | SC | QIIC, QSU | 41927, 53812 | S.C. Code Ann. § 38-59-20; S.C. Code Regs. 69-15 | 15 | 30 calendar days | 30 | Administrative penalty | 18.7 | Non-Compliant | Partially Compliant | N/A — Not licensed | Medium
Tennessee | TN | QIIC, QSU, QLA | 41927, 53812, 67403 | Tenn. Code Ann. § 56-8-105; Tenn. Comp. R. & Regs. 0780-01-05 | 15 | 30 calendar days | 30 | Administrative penalty; interest | 18.7 | Non-Compliant | Partially Compliant | Partially Compliant | Medium
Texas | TX | QIIC, QSU (domicile) | 41927, 53812 | Tex. Ins. Code § 542.055–.058; 28 TAC § 21.203 | 15 | 15 business days for acceptance/rejection after receipt of all items | 5 | 18% annual interest on overdue payments | 18.7 | Non-Compliant | Partially Compliant | N/A — Not licensed | QSU domicile state; QIIC avg. acknowledgment exceeds 15-day requirement; TX prompt-pay window of 5 days is most restrictive | High
Utah | UT | QIIC, QLA | 41927, 67403 | Utah Code Ann. § 31A-26-301.5; Utah Admin. Code R590-190 | 15 | 30 calendar days | 30 | Administrative penalty | 18.7 | Non-Compliant | N/A — Not licensed | Partially Compliant | Medium
Virginia | VA | QIIC, QSU | 41927, 53812 | Va. Code § 38.2-510; 14 VAC 5-400 | 15 | 45 calendar days | 30 | Penalty per violation | 18.7 | Non-Compliant | Partially Compliant | N/A — Not licensed | Medium
Wisconsin | WI | QIIC, QSU, QLA | 41927, 53812, 67403 | Wis. Stat. § 628.46; Wis. Admin. Code Ins. 6.11 | 15 | 30 calendar days | 30 | Administrative penalty; interest | 18.7 | Non-Compliant | Partially Compliant | Partially Compliant | Medium
SUMMARY
Non-Compliant States Count | 28 (all QIIC states) | 14 | 10
Partially Compliant States Count | 0 | 8 | 9
Compliant States Count | 0 | 0 | 0 | No subsidiary fully compliant on claims timeliness
[sheet: Advertising Filing & Approval]
State | State abbrev. | Subsidiary(ies) Licensed | NAIC No(s). | Applicable Statute / Regulation | Filing Regime | Filing Deadline (if applicable) | Rate-Comparison Ads Permitted? | Rate-Comparison Restrictions | Digital Advertising Specific Requirements | Testimonial / Endorsement Rules | QIIC Compliance Status | QSU Compliance Status | QLA Compliance Status | Pinnacle Bridge MGA Ads Identified | Non-Filed/Unapproved Ads Found | Gap Description / Notes | FL OIR Exam Finding Reference | Remediation Priority
Alabama | AL | QIIC | 41927 | Ala. Code § 27-12-11; Ala. Admin. Code R. 482-1-130 | File-and-Use | Within 30 days of first use | Conditional | Must include data source and date | Digital ads subject to same requirements | Standard disclosure | Partially Compliant | N/A — Not licensed | N/A — Not licensed | 0 | 0 | Low
Arizona | AZ | QIIC, QLA (domicile) | 41927, 67403 | Ariz. Rev. Stat. § 20-443; A.A.C. R20-6-206 | Prior Approval (Life/Annuity); No Filing (P&C — but subject to review) | Prior to use (Life); N/A (P&C) | Conditional | Must not be misleading; rate comparisons must cite source | Digital ads subject to same rules | Standard | Partially Compliant | N/A — Not licensed | Partially Compliant | 0 | 0 | QLA domicile state; no specific findings but prior-approval regime for life products requires closer attention | Medium
Arkansas | AR | QIIC, QSU | 41927, 53812 | Ark. Code Ann. § 23-66-206; Ark. Ins. Dept. Rule 43 | File-and-Use | Within 30 days of first use | Conditional | Must be fair and not misleading | Digital media included | Standard | Partially Compliant | Partially Compliant | N/A — Not licensed | 0 | 0 | Low
California | CA | QIIC, QSU, QLA | 41927, 53812, 67403 | Cal. Ins. Code § 790.03(b); 10 CCR § 2698 | File-and-Use (P&C); Prior Approval (Life/Annuity) | At or before first use (P&C); prior to use (Life) | Conditional | Strict requirements: must be based on verified data, include effective date, disclose limitations | Digital ads must comply with same standards; CDI guidance bulletin on social media advertising | Detailed disclosure requirements | Non-Compliant | Non-Compliant | Non-Compliant | 8 | 11 | CDI Order to Show Cause issued 6/18/2025; hearing 10/14/2025; 11 non-compliant ad creatives identified (8 placed by Pinnacle Bridge); rate-comparison ads placed on Severin Industries and Adriatic Enterprises without CDI filing; anticipated CDI follow-up exam Q1 2026 | Findings 7–11; CDI OSC | High
Colorado | CO | QIIC, QSU, QLA | 41927, 53812, 67403 | Colo. Rev. Stat. § 10-3-1104(1)(b); 3 CCR 702-5:5-1 | File-and-Use | Within 30 days of first use | Conditional | Must be truthful and not misleading | Digital channels included | Standard | Partially Compliant | Partially Compliant | Partially Compliant | 0 | 0 | Low
Connecticut | CT | QIIC (domicile), QSU, QLA | 41927, 53812, 67403 | Conn. Gen. Stat. § 38a-817; Conn. Agencies Reg. § 38a-24-1 et seq. | Prior Approval (Life/Annuity); File-and-Use (P&C) | Prior to use (Life); at or before first use (P&C) | Conditional | Must include basis and date of comparison; subject to CTDOI review | CTDOI bulletin on digital advertising standards applies | Standard rules | Partially Compliant | Partially Compliant | Partially Compliant | 0 | 0 | No specific advertising findings in FL OIR exam for CT, but domicile state — heightened scrutiny expected; CTDOI assessed $275,000 civil penalty (claims-related, paid 7/15/2025) | Medium
Delaware | DE | QIIC, QSU | 41927, 53812 | Del. Code Ann. tit. 18, § 2304(2); 18 Del. Admin. Code § 906 | File-and-Use | Within 30 days of first use | Conditional | Must not be misleading | Same standards apply to digital | Standard | Partially Compliant | Partially Compliant | N/A — Not licensed | 0 | 0 | Low
Florida | FL | QIIC, QSU | 41927, 53812 | Fla. Stat. § 626.9541(1)(b)-(c); Fla. Admin. Code R. 69O-150 | File-and-Use | Within 30 days of first use | Conditional | Must include source, date, and methodology; no misleading comparisons | All digital ads subject to same filing requirements as print; includes social media, programmatic display, and search engine ads | Must include disclosure of compensation relationship | Non-Compliant | Non-Compliant | N/A — Not licensed | 9 | 12 | 12 non-filed digital ads identified in FL (9 placed by Pinnacle Bridge MGA without routing through QIIC advertising compliance review); FL OIR exam finding; rate-comparison ads without proper source attribution | Findings 7–11 | High
Georgia | GA | QIIC, QSU | 41927, 53812 | O.C.G.A. § 33-6-5; Ga. Comp. R. & Regs. 120-2-21 | No Filing | N/A | Yes | General unfair trade practices standards apply | Same standards apply to digital | Standard | Compliant | Compliant | N/A — Not licensed | 0 | 0 | Low
Idaho | ID | QIIC | 41927 | Idaho Code § 41-1314; IDAPA 18.01.25 | File-and-Use | Within 30 days of first use | Conditional | Must not be misleading | Digital media included | Standard | Partially Compliant | N/A — Not licensed | N/A — Not licensed | 0 | 0 | Low
Illinois | IL | QIIC, QSU | 41927, 53812 | 215 ILCS 5/143.17; 50 Ill. Admin. Code § 916 | File-and-Use | Within 30 days of first use | Conditional | Comparative ads must be fair, complete, and not misleading; must include competitor identification | Digital channels treated same as traditional media | Disclosure of endorser relationship required | Non-Compliant | Non-Compliant | N/A — Not licensed | 7 | 10 | 10 non-compliant digital ad creatives (7 placed by Pinnacle Bridge MGA); rate-comparison ads on programmatic display channels not filed with IDOI | Findings 7–11 | High
Indiana | IN | QIIC, QSU, QLA | 41927, 53812, 67403 | Ind. Code § 27-4-1-4; 760 IAC 1-73 | File-and-Use | Within 30 days of first use | Conditional | Must be truthful and not misleading | Digital ads included | Standard | Partially Compliant | Partially Compliant | Partially Compliant | 0 | 0 | Low
Iowa | IA | QIIC, QLA | 41927, 67403 | Iowa Code § 507B.4(3); Iowa Admin. Code r. 191-15.10 | File-and-Use (P&C); Prior Approval (Life) | Within 30 days (P&C); prior to use (Life) | Conditional | Must include source and date | Digital media included | Standard | Partially Compliant | N/A — Not licensed | Partially Compliant | 0 | 0 | Low
Kansas | KS | QIIC, QSU | 41927, 53812 | Kan. Stat. Ann. § 40-2404(1); K.A.R. 40-9-118 | File-and-Use | Within 30 days of first use | Conditional | Must have reasonable basis | Digital media included | Standard | Partially Compliant | Partially Compliant | N/A — Not licensed | 0 | 0 | Low
Kentucky | KY | QIIC, QSU, QLA | 41927, 53812, 67403 | Ky. Rev. Stat. § 304.12-080; 806 KAR 12:016 | File-and-Use | Within 30 days of first use | Conditional | Must be truthful | Digital ads included | Standard | Partially Compliant | Partially Compliant | Partially Compliant | 0 | 0 | Low
Louisiana | LA | QIIC, QSU | 41927, 53812 | La. Rev. Stat. § 22:1554; La. Admin. Code tit. 37, § 13.11 | File-and-Use | Within 30 days of first use | Conditional | Must not be misleading; source required | Digital ads included | Standard | Partially Compliant | Partially Compliant | N/A — Not licensed | 0 | 0 | Low
Maryland | MD | QIIC, QSU, QLA | 41927, 53812, 67403 | Md. Code Ann., Ins. § 27-207; COMAR 31.15.04 | File-and-Use (P&C); Prior Approval (Life) | Within 30 days (P&C); prior to use (Life) | Conditional | Must be fair and not misleading | Digital channels included | Standard | Partially Compliant | Partially Compliant | Partially Compliant | 0 | 0 | Low
Massachusetts | MA | QIIC, QLA | 41927, 67403 | Mass. Gen. Laws ch. 176D, § 3(2); 211 CMR 42.04 | File-and-Use (P&C); Prior Approval (Life) | Within 30 days (P&C); prior to use (Life) | Conditional | Must cite verifiable source; strict DOI review standards | Digital channels included | Detailed endorsement disclosure | Partially Compliant | N/A — Not licensed | Partially Compliant | 0 | 0 | Medium
Michigan | MI | QIIC | 41927 | Mich. Comp. Laws § 500.2006; Mich. Admin. Code R. 500.2208 | File-and-Use | Within 30 days of first use | Conditional | Must not be misleading | Digital media included | Standard | Partially Compliant | N/A — Not licensed | N/A — Not licensed | 0 | 0 | Low
Minnesota | MN | QIIC, QSU, QLA | 41927, 53812, 67403 | Minn. Stat. § 72A.20; Minn. R. 2700.1400 | File-and-Use (P&C); Prior Approval (Life) | Within 30 days (P&C); prior to use (Life) | Conditional | Must include factual basis | Digital channels included | Standard | Partially Compliant | Partially Compliant | Partially Compliant | 0 | 0 | Low
Mississippi | MS | QIIC | 41927 | Miss. Code Ann. § 83-5-29; Miss. Admin. Code 19-3-3 | No Filing | N/A | Yes | General unfair practices standards | Same standards apply | Standard | Compliant | N/A — Not licensed | N/A — Not licensed | 0 | 0 | Low
Missouri | MO | QIIC, QSU | 41927, 53812 | Mo. Rev. Stat. § 375.936(4); 20 CSR 400-5.200 | File-and-Use | Within 30 days of first use | Conditional | Must not be misleading | Digital media included | Standard | Partially Compliant | Partially Compliant | N/A — Not licensed | 0 | 0 | Low
Nebraska | NE | QIIC, QLA | 41927, 67403 | Neb. Rev. Stat. § 44-1525; 210 Neb. Admin. Code Ch. 61 | File-and-Use (P&C); Prior Approval (Life) | Within 30 days (P&C); prior to use (Life) | Conditional | Must include source | Digital channels included | Standard | Partially Compliant | N/A — Not licensed | Partially Compliant | 0 | 0 | Low
Nevada | NV | QIIC, QSU | 41927, 53812 | Nev. Rev. Stat. § 686A.030; NAC 686A.630 | Informational Filing | Within 30 days of first use | Conditional | Must not be misleading | Digital media included | Standard | Partially Compliant | Partially Compliant | N/A — Not licensed | 0 | 0 | Low
New Hampshire | NH | QIIC | 41927 | N.H. Rev. Stat. Ann. § 417:4(II); N.H. Admin. Rules Ins. 2601 | No Filing | N/A | Yes | General unfair practices standards | Same standards apply | Standard | Compliant | N/A — Not licensed | N/A — Not licensed | 0 | 0 | Low
New Jersey | NJ | QIIC, QSU, QLA | 41927, 53812, 67403 | N.J. Stat. § 17B:30-13; N.J.A.C. 11:2-23 | File-and-Use (P&C); Prior Approval (Life) | Within 30 days (P&C); prior to use (Life) | Conditional | Must be truthful; DOBI review standards | Digital channels included | Detailed disclosure required | Partially Compliant | Partially Compliant | Partially Compliant | 0 | 0 | Medium
New Mexico | NM | QIIC, QSU | 41927, 53812 | N.M. Stat. Ann. § 59A-16-4; 13.12.5 NMAC | File-and-Use | Within 30 days of first use | Conditional | Must not be misleading | Digital media included | Standard | Partially Compliant | Partially Compliant | N/A — Not licensed | 0 | 0 | Low
New York | NY | QIIC, QSU, QLA | 41927, 53812, 67403 | N.Y. Ins. Law § 2123; 11 NYCRR 215 (Regulation 34) | Prior Approval (Life/Annuity); File-and-Use (P&C) | Prior to use (Life); at or before use (P&C) | Conditional | Strict NYDFS requirements on comparisons; must be factually supportable | NYDFS cybersecurity and digital marketing guidance | Detailed endorsement disclosure | Partially Compliant | Partially Compliant | Partially Compliant | 0 | 0 | No specific advertising findings in exam but NYDFS anticipated follow-up exam Q1 2026; Regulation 34 compliance review recommended | Medium
North Carolina | NC | QIIC, QSU | 41927, 53812 | N.C. Gen. Stat. § 58-63-15(2); 11 NCAC 12.0511 | File-and-Use | Within 30 days of first use | Conditional | Must not be misleading | Digital media included | Standard | Partially Compliant | Partially Compliant | N/A — Not licensed | 0 | 0 | Low
Ohio | OH | QIIC, QSU | 41927, 53812 | Ohio Rev. Code § 3901.21; Ohio Admin. Code § 3901-6-03 | File-and-Use | Within 30 days of first use | Conditional | Must reference specific policies; no general superiority claims without data support | Online and mobile advertising included in filing scope | Standard disclosure rules | Non-Compliant | Non-Compliant | N/A — Not licensed | 7 | 10 | 10 non-compliant digital ad creatives (7 placed by Pinnacle Bridge MGA); unapproved rate comparison content in programmatic display ads | Findings 7–11 | High
Oklahoma | OK | QIIC | 41927 | Okla. Stat. tit. 36, § 1204; OAC 365:15-1-4 | No Filing | N/A | Yes | General unfair practices standards | Same standards apply | Standard | Compliant | N/A — Not licensed | N/A — Not licensed | 0 | 0 | Low
Oregon | OR | QIIC, QLA | 41927, 67403 | Or. Rev. Stat. § 746.045; OAR 836-080-0240 | File-and-Use (P&C); Prior Approval (Life) | Within 30 days (P&C); prior to use (Life) | Conditional | Must be factual and not misleading | Digital channels included | Standard | Partially Compliant | N/A — Not licensed | Partially Compliant | 0 | 0 | Low
Pennsylvania | PA | QIIC, QSU, QLA | 41927, 53812, 67403 | 40 Pa. Stat. § 1171.5(a)(2); 31 Pa. Code § 51.1 et seq. | File-and-Use | Within 30 days of first use | Conditional | Must be truthful and not misleading | Digital media included | Standard | Partially Compliant | Partially Compliant | Partially Compliant | 0 | 0 | Low
South Carolina | SC | QIIC, QSU | 41927, 53812 | S.C. Code Ann. § 38-57-20; S.C. Code Regs. 69-11 | File-and-Use | Within 30 days of first use | Conditional | Must not be misleading | Digital media included | Standard | Partially Compliant | Partially Compliant | N/A — Not licensed | 0 | 0 | Low
Tennessee | TN | QIIC, QSU, QLA | 41927, 53812, 67403 | Tenn. Code Ann. § 56-8-104(2); Tenn. Comp. R. & Regs. 0780-01-28 | File-and-Use | Within 30 days of first use | Conditional | Must be truthful | Digital channels included | Standard | Partially Compliant | Partially Compliant | Partially Compliant | 0 | 0 | Low
Texas | TX | QIIC, QSU (domicile) | 41927, 53812 | Tex. Ins. Code § 541.051; 28 TAC § 21.112 | File-and-Use | Within 30 days of first use | Yes | Must not be unfair or misleading; reasonable basis required | TDI guidance on electronic/digital advertising | Testimonial rules per 28 TAC | Partially Compliant | Partially Compliant | N/A — Not licensed | 0 | 0 | QSU domicile state; no specific advertising exam findings but remediation recommended to align with revised SOP | Medium
Utah | UT | QIIC, QLA | 41927, 67403 | Utah Code Ann. § 31A-23a-402; Utah Admin. Code R590-230 | File-and-Use (P&C); Prior Approval (Life) | Within 30 days (P&C); prior to use (Life) | Conditional | Must not be misleading | Digital channels included | Standard | Partially Compliant | N/A — Not licensed | Partially Compliant | 0 | 0 | Low
Virginia | VA | QIIC, QSU | 41927, 53812 | Va. Code § 38.2-502; 14 VAC 5-400 | File-and-Use | Within 30 days of first use | Conditional | Must not be misleading | Digital media included | Standard | Partially Compliant | Partially Compliant | N/A — Not licensed | 0 | 0 | Low
Wisconsin | WI | QIIC, QSU, QLA | 41927, 53812, 67403 | Wis. Stat. § 628.34(1); Wis. Admin. Code Ins. 6.05 | File-and-Use | Within 30 days of first use | Conditional | Must not be misleading; comparison ads must cite source | Digital channels included | Standard | Partially Compliant | Partially Compliant | Partially Compliant | 0 | 0 | Low
SUMMARY
Non-Compliant States (QIIC) | 4 (FL, CA, IL, OH) | Total non-filed/unapproved ads: 43; Pinnacle Bridge-placed: 31 (72.1%)
Partially Compliant States (QIIC) | 18 | Non-compliant advertising period: Mar 2022 – Nov 2024 (~32 months)
Compliant States (QIIC) | 6 (GA, MS, NH, OK, AL, ID)
Prior Approval States (Life/Annuity) | 10 states require prior approval for life/annuity ads
File-and-Use States | 24 states
No Filing States | 4 states (GA, MS, NH, OK)
[sheet: Consumer Complaint Response]
State | State abbrev. | Subsidiary(ies) Licensed | NAIC No(s). | Applicable Statute / Regulation | Complaint Logging Deadline | Written Acknowledgment Deadline (business days) | Substantive Response Deadline | DOI Complaint Reporting Requirement | Reporting Frequency | Complaint Ratio Threshold Triggering DOI Action | QIIC 2024 Complaint Ratio (per 1,000 policies) | QSU 2024 Complaint Ratio (per 1,000 policies) | QLA 2024 Complaint Ratio (per 1,000 policies) | NAIC Median Complaint Ratio (per 1,000 policies) | QIIC Compliance Status | QSU Compliance Status | QLA Compliance Status | Gap Description / Notes | FL OIR Exam Finding Reference | Remediation Priority
Alabama | AL | QIIC | 41927 | Ala. Code § 27-12-11; Ala. Admin. Code R. 482-1-126 | 48 hours | 5 | 20 business days | Must respond to ALDOI-referred complaints within 20 business days | Annually | ALDOI discretion | 1.47 | N/A | N/A | 0.82 | Partially Compliant | N/A — Not licensed | N/A — Not licensed | Complaint ratio above NAIC median | Medium
Arizona | AZ | QIIC, QLA (domicile) | 41927, 67403 | Ariz. Rev. Stat. § 20-461; A.A.C. R20-6-801(F) | 24 hours | 5 | 15 business days | Must respond to ADIFI-referred complaints within 20 calendar days | Upon ADIFI request | ADIFI discretion | 1.47 | N/A | 1.12 | 0.82 | Partially Compliant | N/A — Not licensed | Partially Compliant | QLA domicile state; QLA complaint ratio 1.12 per 1,000 — 36.6% above NAIC median | Medium
Arkansas | AR | QIIC, QSU | 41927, 53812 | Ark. Code Ann. § 23-66-210; Ark. Ins. Dept. Rule 43.5 | 48 hours | 5 | 20 business days | Must respond to AID-referred complaints within 20 business days | Annually | AID discretion | 1.47 | 0.93 | N/A | 0.82 | Partially Compliant | Partially Compliant | N/A — Not licensed | Medium
California | CA | QIIC, QSU, QLA | 41927, 53812, 67403 | Cal. Ins. Code § 790.03(h); 10 CCR § 2695.5(e) | Immediate upon receipt | 3 | 15 calendar days | CDI complaint data system — insurers must respond to CDI-referred complaints within 21 calendar days | As-needed (CDI referral-based); annual summary upon request | CDI market conduct standards | 1.47 | 0.93 | 1.12 | 0.82 | Non-Compliant | Partially Compliant | Partially Compliant | CDI Order to Show Cause (6/18/2025) primarily advertising-focused but complaint response also under scrutiny; anticipated CDI follow-up exam Q1 2026 | High
Colorado | CO | QIIC, QSU, QLA | 41927, 53812, 67403 | Colo. Rev. Stat. § 10-3-1104(1)(h); 3 CCR 702-5:5-2 | 24 hours | 5 | 20 business days | Must respond to DORA-referred complaints within 20 business days | Annually | DORA discretion | 1.47 | 0.93 | 1.12 | 0.82 | Partially Compliant | Partially Compliant | Partially Compliant | Medium
Connecticut | CT | QIIC (domicile), QSU, QLA | 41927, 53812, 67403 | Conn. Gen. Stat. § 38a-815 et seq.; Conn. Agencies Reg. § 38a-8-7 | 24 hours | 5 | 15 business days | Must maintain complaint register; CTDOI may request complaint data at any time | Annual complaint report to CTDOI | CTDOI discretion based on market-conduct standards | 1.47 | 0.93 | 1.12 | 0.82 | Non-Compliant | Partially Compliant | Partially Compliant | Domicile state for QIIC; failure to log complaints within 24 hours identified; CTDOI $275,000 penalty (claims-related, paid 7/15/2025) heightens scrutiny | Findings 12–14 | High
Delaware | DE | QIIC, QSU | 41927, 53812 | Del. Code Ann. tit. 18, § 2304(16); 18 Del. Admin. Code § 904 | 48 hours | 5 | 20 business days | Must respond to DOI-referred complaints within 20 business days | Annually | DOI discretion | 1.47 | 0.93 | N/A | 0.82 | Partially Compliant | Partially Compliant | N/A — Not licensed | Medium
Florida | FL | QIIC, QSU | 41927, 53812 | Fla. Stat. § 626.9541(1)(i); Fla. Admin. Code R. 69O-166.028 | 24 hours | 3 | 20 business days | All DOI-forwarded complaints must be responded to within 20 business days; insurer must maintain complaint log available for DOI inspection | Quarterly complaint log submission to FL OIR | Complaint ratio >1.0 per 1,000 policies triggers enhanced monitoring | 1.47 | 0.93 | N/A | 0.82 | Non-Compliant | Partially Compliant | N/A — Not licensed | QIIC complaint ratio 1.47 per 1,000 policies — 79.3% above NAIC median of 0.82; failure to log and respond within statutory deadlines identified in FL OIR exam; FL OIR complaint-handling finding; 2,847 total complaints across all subsidiaries in 2024 | Findings 12–14 | High
Georgia | GA | QIIC, QSU | 41927, 53812 | O.C.G.A. § 33-6-34; Ga. Comp. R. & Regs. 120-2-52.05 | 48 hours | 5 | 20 business days | Must respond to OIC-referred complaints within 20 business days | Annually | OIC discretion | 1.47 | 0.93 | N/A | 0.82 | Partially Compliant | Partially Compliant | N/A — Not licensed | Medium
Idaho | ID | QIIC | 41927 | Idaho Code § 41-1329; IDAPA 18.01.26.012 | 48 hours | 5 | 20 business days | Must respond to DOI-referred complaints within 20 business days | Annually | DOI discretion | 1.47 | N/A | N/A | 0.82 | Partially Compliant | N/A — Not licensed | N/A — Not licensed | Low
Illinois | IL | QIIC, QSU | 41927, 53812 | 215 ILCS 5/154.5; 50 Ill. Admin. Code § 926 | 24 hours | 5 | 15 business days | Must respond to IDOI-referred complaints within 21 days | Annually | IDOI discretion | 1.47 | 0.93 | N/A | 0.82 | Non-Compliant | Partially Compliant | N/A — Not licensed | Complaint-handling finding state; failure to respond within statutory deadlines | Findings 12–14 | High
Indiana | IN | QIIC, QSU, QLA | 41927, 53812, 67403 | Ind. Code § 27-4-1-4.5; 760 IAC 1-72.1 | 24 hours | 5 | 15 business days | Must respond to IDOI-referred complaints within 15 business days | Annually | IDOI discretion | 1.47 | 0.93 | 1.12 | 0.82 | Partially Compliant | Partially Compliant | Partially Compliant | Medium
Iowa | IA | QIIC, QLA | 41927, 67403 | Iowa Code § 507B.4(3)(i); Iowa Admin. Code r. 191-15.11 | 48 hours | 5 | 20 business days | Must respond to IID-referred complaints within 20 business days | Annually | IID discretion | 1.47 | N/A | 1.12 | 0.82 | Partially Compliant | N/A — Not licensed | Partially Compliant | Medium
Kansas | KS | QIIC, QSU | 41927, 53812 | Kan. Stat. Ann. § 40-2404(9); K.A.R. 40-1-34.3 | 48 hours | 5 | 20 business days | Must respond to KID-referred complaints within 20 business days | Annually | KID discretion | 1.47 | 0.93 | N/A | 0.82 | Partially Compliant | Partially Compliant | N/A — Not licensed | Medium
Kentucky | KY | QIIC, QSU, QLA | 41927, 53812, 67403 | Ky. Rev. Stat. § 304.12-230; 806 KAR 12:095.4 | 24 hours | 5 | 15 business days | Must respond to KOI-referred complaints within 15 business days | Annually | KOI discretion | 1.47 | 0.93 | 1.12 | 0.82 | Partially Compliant | Partially Compliant | Partially Compliant | Medium
Louisiana | LA | QIIC, QSU | 41927, 53812 | La. Rev. Stat. § 22:1964; La. Admin. Code tit. 37, § 13.7 | 24 hours | 5 | 15 business days | Must respond to LDI-referred complaints within 15 business days | Annually | LDI discretion | 1.47 | 0.93 | N/A | 0.82 | Partially Compliant | Partially Compliant | N/A — Not licensed | Medium
Maryland | MD | QIIC, QSU, QLA | 41927, 53812, 67403 | Md. Code Ann., Ins. § 27-303; COMAR 31.15.07.03 | 24 hours | 5 | 15 business days | Must respond to MIA-referred complaints within 15 business days | Annually | MIA discretion | 1.47 | 0.93 | 1.12 | 0.82 | Partially Compliant | Partially Compliant | Partially Compliant | Medium
Massachusetts | MA | QIIC, QLA | 41927, 67403 | Mass. Gen. Laws ch. 176D, § 3(9)(f); 211 CMR 42.06 | 24 hours | 3 | 15 business days | Must respond to DOI-referred complaints within 15 business days | Annually | DOI market conduct threshold | 1.47 | N/A | 1.12 | 0.82 | Non-Compliant | N/A — Not licensed | Partially Compliant | Stringent 3-day acknowledgment; QIIC not meeting logging and response requirements | High
Michigan | MI | QIIC | 41927 | Mich. Comp. Laws § 500.2006; Mich. Admin. Code R. 500.2210 | 48 hours | 5 | 20 business days | Must respond to DIFS-referred complaints within 20 business days | Annually | DIFS discretion | 1.47 | N/A | N/A | 0.82 | Partially Compliant | N/A — Not licensed | N/A — Not licensed | Medium
Minnesota | MN | QIIC, QSU, QLA | 41927, 53812, 67403 | Minn. Stat. § 72A.201(6); Minn. R. 2700.0700 | 24 hours | 5 | 15 business days | Must respond to DOC-referred complaints within 15 business days | Annually | DOC enhanced monitoring | 1.47 | 0.93 | 1.12 | 0.82 | Partially Compliant | Partially Compliant | Partially Compliant | Medium
Mississippi | MS | QIIC | 41927 | Miss. Code Ann. § 83-5-29; Miss. Admin. Code 19-3-1.08 | 48 hours | 5 | 20 business days | Must respond to MID-referred complaints within 20 business days | Annually | MID discretion | 1.47 | N/A | N/A | 0.82 | Compliant | N/A — Not licensed | N/A — Not licensed | Small book of business in MS; complaint volume low | Low
Missouri | MO | QIIC, QSU | 41927, 53812 | Mo. Rev. Stat. § 375.1007; 20 CSR 100-1.030.3 | 24 hours | 5 | 20 business days | Must respond to DIFP-referred complaints within 20 business days | Annually | DIFP discretion | 1.47 | 0.93 | N/A | 0.82 | Partially Compliant | Partially Compliant | N/A — Not licensed | Medium
Nebraska | NE | QIIC, QLA | 41927, 67403 | Neb. Rev. Stat. § 44-1540; 210 Neb. Admin. Code Ch. 60.05 | 48 hours | 5 | 20 business days | Must respond to DOI-referred complaints within 20 business days | Annually | DOI discretion | 1.47 | N/A | 1.12 | 0.82 | Partially Compliant | N/A — Not licensed | Partially Compliant | Medium
Nevada | NV | QIIC, QSU | 41927, 53812 | Nev. Rev. Stat. § 686A.310; NAC 686A.690 | 24 hours | 5 | 20 business days | Must respond to DOI-referred complaints within 20 business days | Annually | DOI discretion | 1.47 | 0.93 | N/A | 0.82 | Partially Compliant | Partially Compliant | N/A — Not licensed | Medium
New Hampshire | NH | QIIC | 41927 | N.H. Rev. Stat. Ann. § 417:4(XV); N.H. Admin. Rules Ins. 5003 | 48 hours | 5 | 20 business days | Must respond to NHID-referred complaints within 20 business days | Annually | NHID discretion | 1.47 | N/A | N/A | 0.82 | Compliant | N/A — Not licensed | N/A — Not licensed | Small book of business in NH; complaint volume low | Low
New Jersey | NJ | QIIC, QSU, QLA | 41927, 53812, 67403 | N.J. Stat. § 17B:30-13.1; N.J.A.C. 11:2-17.6 | 24 hours | 5 | 15 business days | Must respond to DOBI-referred complaints within 10 business days | Quarterly | DOBI enhanced monitoring | 1.47 | 0.93 | 1.12 | 0.82 | Non-Compliant | Partially Compliant | Partially Compliant | 10-business-day DOBI response requirement is most restrictive; QIIC not currently meeting | High
New Mexico | NM | QIIC, QSU | 41927, 53812 | N.M. Stat. Ann. § 59A-16-20; 13.12.3 NMAC .008 | 48 hours | 5 | 20 business days | Must respond to OSI-referred complaints within 20 business days | Annually | OSI discretion | 1.47 | 0.93 | N/A | 0.82 | Partially Compliant | Partially Compliant | N/A — Not licensed | Medium
New York | NY | QIIC, QSU, QLA | 41927, 53812, 67403 | N.Y. Ins. Law § 2601; 11 NYCRR 216 (Regulation 64); NYDFS complaint-handling guidance | 24 hours | 5 | 15 business days | Must respond to DFS-referred complaints within 15 business days; maintain complaint log | Quarterly reporting to NYDFS; annual aggregate complaint data | NYDFS enhanced monitoring threshold | 1.47 | 0.93 | 1.12 | 0.82 | Non-Compliant | Partially Compliant | Partially Compliant | NYDFS Regulation 64 prompt-pay and complaint compliance at issue; anticipated NYDFS follow-up exam Q1 2026 | High
North Carolina | NC | QIIC, QSU | 41927, 53812 | N.C. Gen. Stat. § 58-63-15(11); 11 NCAC 04.0419.3 | 24 hours | 5 | 20 business days | Must respond to NCDOI-referred complaints within 20 business days | Annually | NCDOI discretion | 1.47 | 0.93 | N/A | 0.82 | Partially Compliant | Partially Compliant | N/A — Not licensed | Medium
Ohio | OH | QIIC, QSU | 41927, 53812 | Ohio Rev. Code § 3901.21; Ohio Admin. Code § 3901-1-07 | 48 hours | 5 | 20 business days | Must respond to ODI-referred complaints within 20 business days | Annually | ODI threshold-based review | 1.47 | 0.93 | N/A | 0.82 | Partially Compliant | Partially Compliant | N/A — Not licensed | Complaint ratio above NAIC median; procedures need improvement | Medium
Oklahoma | OK | QIIC | 41927 | Okla. Stat. tit. 36, § 1250.5; OAC 365:15-3-6.3 | 48 hours | 5 | 20 business days | Must respond to OID-referred complaints within 20 business days | Annually | OID discretion | 1.47 | N/A | N/A | 0.82 | Compliant | N/A — Not licensed | N/A — Not licensed | Small book of business in OK; complaint volume low | Low
Oregon | OR | QIIC, QLA | 41927, 67403 | Or. Rev. Stat. § 746.230; OAR 836-080-0230 | 24 hours | 5 | 20 business days | Must respond to DCBS-referred complaints within 20 business days | Annually | DCBS discretion | 1.47 | N/A | 1.12 | 0.82 | Partially Compliant | N/A — Not licensed | Partially Compliant | Medium
Pennsylvania | PA | QIIC, QSU, QLA | 41927, 53812, 67403 | 40 Pa. Stat. § 1171.5(a)(10); 31 Pa. Code § 146.5 | 24 hours | 5 | 15 business days | Must respond to PID-referred complaints within 15 business days | Annually | PID market analysis | 1.47 | 0.93 | 1.12 | 0.82 | Partially Compliant | Partially Compliant | Partially Compliant | Medium
South Carolina | SC | QIIC, QSU | 41927, 53812 | S.C. Code Ann. § 38-59-20; S.C. Code Regs. 69-15.3 | 48 hours | 5 | 20 business days | Must respond to DOI-referred complaints within 20 business days | Annually | DOI discretion | 1.47 | 0.93 | N/A | 0.82 | Partially Compliant | Partially Compliant | N/A — Not licensed | Medium
Tennessee | TN | QIIC, QSU, QLA | 41927, 53812, 67403 | Tenn. Code Ann. § 56-8-105; Tenn. Comp. R. & Regs. 0780-01-05.06 | 24 hours | 5 | 15 business days | Must respond to TDCI-referred complaints within 15 business days | Annually | TDCI discretion | 1.47 | 0.93 | 1.12 | 0.82 | Partially Compliant | Partially Compliant | Partially Compliant | Medium
Texas | TX | QIIC, QSU (domicile) | 41927, 53812 | Tex. Ins. Code § 542.005; 28 TAC § 21.204 | 48 hours | 5 | 15 business days | Must maintain complaint register; TDI may examine at any time | Annual complaint summary to TDI | TDI discretion | 1.47 | 0.93 | N/A | 0.82 | Partially Compliant | Partially Compliant | N/A — Not licensed | QSU domicile state; complaint-logging within 48 hours currently met but response timeliness improvement needed | Medium
Utah | UT | QIIC, QLA | 41927, 67403 | Utah Code Ann. § 31A-26-303; Utah Admin. Code R590-190.6 | 48 hours | 5 | 20 business days | Must respond to UID-referred complaints within 20 business days | Annually | UID discretion | 1.47 | N/A | 1.12 | 0.82 | Partially Compliant | N/A — Not licensed | Partially Compliant | Medium
Virginia | VA | QIIC, QSU | 41927, 53812 | Va. Code § 38.2-510; 14 VAC 5-400.50 | 24 hours | 5 | 15 business days | Must respond to BOI-referred complaints within 15 business days | Annually | BOI discretion | 1.47 | 0.93 | N/A | 0.82 | Partially Compliant | Partially Compliant | N/A — Not licensed | Medium
Wisconsin | WI | QIIC, QSU, QLA | 41927, 53812, 67403 | Wis. Stat. § 628.46(1); Wis. Admin. Code Ins. 6.11.3 | 24 hours | 5 | 20 business days | Must respond to OCI-referred complaints within 20 business days | Annually | OCI discretion | 1.47 | 0.93 | 1.12 | 0.82 | Partially Compliant | Partially Compliant | Partially Compliant | Medium
SUMMARY
Non-Compliant States (QIIC) | 8 (FL, CT, CA, IL, MA, NJ, NY, and 1 additional) | Total consumer complaints (2024): 2,847
Partially Compliant States (QIIC) | 16
Compliant States (QIIC) | 4 (MS, NH, OK, and 1 additional)
QIIC Complaint Ratio vs. NAIC Median | 1.47 vs. 0.82 = 79.3% above median | 0.93 vs. 0.82 = 13.4% above median | 1.12 vs. 0.82 = 36.6% above median | Complaint-handling findings identified in 3 states (Findings 12–14)
[sheet: Subsidiary License Summary]
State | State abbrev. | QIIC Licensed? | QIIC NAIC No. | QIIC Lines of Business | QSU Licensed? | QSU NAIC No. | QSU Lines of Business | QLA Licensed? | QLA NAIC No. | QLA Lines of Business | Pinnacle Bridge MGA Licensed? | Domicile State For | Domestic Regulator | Notes
Alabama | AL | Yes | 41927 | Personal auto, homeowners, dwelling fire | No | No | Yes | Alabama Dept. of Insurance (ALDOI)
Arizona | AZ | Yes | 41927 | Personal auto, homeowners, dwelling fire | No | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | QLA (domicile) | Arizona Dept. of Insurance & Financial Institutions (ADIFI) | QLA domicile state
Arkansas | AR | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | No | Yes | Arkansas Insurance Dept. (AID)
California | CA | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | California Department of Insurance (CDI) | CDI Order to Show Cause issued 6/18/2025; hearing 10/14/2025; anticipated follow-up exam Q1 2026
Colorado | CO | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | Colorado Div. of Insurance (DORA)
Connecticut | CT | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | QIIC (domicile) | Connecticut Department of Insurance (CTDOI) | QIIC domicile state; CTDOI initiated multi-state exam September 2023; $275,000 civil penalty paid 7/15/2025
Delaware | DE | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | No | Yes | Delaware Dept. of Insurance (DOI)
Florida | FL | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | No | Yes | Florida Office of Insurance Regulation (FL OIR) | Lead examining state (non-domestic) for QIIC; exam report issued 5/12/2025; CAP accepted 7/28/2025; $180,000 fine due 9/30/2025
Georgia | GA | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | No | Yes | Georgia Office of Insurance & Safety Fire Commissioner
Idaho | ID | Yes | 41927 | Personal auto, homeowners, dwelling fire | No | No | Yes | Idaho Dept. of Insurance (IDOI)
Illinois | IL | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | No | Yes | Illinois Dept. of Insurance (IDOI) | Advertising finding state
Indiana | IN | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | Indiana Dept. of Insurance (IDOI)
Iowa | IA | Yes | 41927 | Personal auto, homeowners, dwelling fire | No | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | Iowa Insurance Division (IID)
Kansas | KS | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | No | Yes | Kansas Insurance Dept. (KID)
Kentucky | KY | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | Kentucky Office of Insurance (KOI)
Louisiana | LA | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | No | Yes | Louisiana Dept. of Insurance (LDI)
Maryland | MD | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | Maryland Insurance Administration (MIA)
Massachusetts | MA | Yes | 41927 | Personal auto, homeowners, dwelling fire | No | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | Massachusetts Division of Insurance (DOI)
Michigan | MI | Yes | 41927 | Personal auto, homeowners, dwelling fire | No | No | Yes | Michigan Dept. of Insurance & Financial Services (DIFS)
Minnesota | MN | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | Minnesota Dept. of Commerce (DOC)
Mississippi | MS | Yes | 41927 | Personal auto, homeowners, dwelling fire | No | No | No | Mississippi Insurance Dept. (MID)
Missouri | MO | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | No | Yes | Missouri Dept. of Commerce & Insurance (DIFP)
Nebraska | NE | Yes | 41927 | Personal auto, homeowners, dwelling fire | No | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | Nebraska Dept. of Insurance (DOI)
Nevada | NV | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | No | Yes | Nevada Division of Insurance (DOI)
New Hampshire | NH | Yes | 41927 | Personal auto, homeowners, dwelling fire | No | No | No | New Hampshire Insurance Dept. (NHID)
New Jersey | NJ | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | New Jersey Dept. of Banking & Insurance (DOBI)
New Mexico | NM | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | No | Yes | New Mexico Office of Superintendent of Insurance (OSI)
New York | NY | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | New York Dept. of Financial Services (NYDFS) | Regulation 64 prompt-pay compliance; anticipated follow-up exam Q1 2026
North Carolina | NC | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | No | Yes | North Carolina Dept. of Insurance (NCDOI)
Ohio | OH | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | No | Yes | Ohio Dept. of Insurance (ODI) | Advertising finding state
Oklahoma | OK | Yes | 41927 | Personal auto, homeowners, dwelling fire | No | No | No | Oklahoma Insurance Dept. (OID)
Oregon | OR | Yes | 41927 | Personal auto, homeowners, dwelling fire | No | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | Oregon Div. of Financial Regulation (DCBS)
Pennsylvania | PA | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | Pennsylvania Insurance Dept. (PID)
South Carolina | SC | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | No | Yes | South Carolina Dept. of Insurance (DOI)
Tennessee | TN | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | Tennessee Dept. of Commerce & Insurance (TDCI)
Texas | TX | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | No | Yes | QSU (domicile) | Texas Department of Insurance (TDI) | QSU domicile state
Utah | UT | Yes | 41927 | Personal auto, homeowners, dwelling fire | No | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | Utah Insurance Dept. (UID)
Virginia | VA | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | No | Yes | Virginia Bureau of Insurance (BOI)
Wisconsin | WI | Yes | 41927 | Personal auto, homeowners, dwelling fire | Yes | 53812 | CGL, E&O, cyber liability | Yes | 67403 | Term life, whole life, fixed & indexed annuities | Yes | Wisconsin Office of the Commissioner of Insurance (OCI)
SUMMARY | 28 states | 41927 | 22 states | 53812 | 19 states | 67403 | 34 states | Total carrier licenses: 79 (28+22+19); 38 unique states after de-duplication; Pinnacle Bridge MGA licensed in 34 states
[sheet: Compliance Gap Summary]
Metric / Category | QIIC (41927) | QSU (53812) | QLA (67403) | Consolidated / Notes
Total Licensed States | 28 | 22 | 19 | 38 unique states; 79 total licenses
2024 Direct Written Premium | $2.14B | $1.38B | $640M | $4.16B consolidated DWP
--- CLAIMS HANDLING ---
Non-Compliant States (Claims) | 28 (all) | 14 | 10 | QIIC avg. acknowledgment 18.7 bus. days exceeds all state maximums (10–15 days)
Partially Compliant States (Claims) | 0 | 8 | 9
Compliant States (Claims) | 0 | 0 | 0 | No subsidiary fully compliant on claims timeliness
Current Avg. Acknowledgment (bus. days) | 18.7 | N/A — not examined | N/A — not examined | Target: 10 bus. days (most stringent state statute)
Timely Claims Payment Rate (2024) | 74.2% | N/A | N/A | Internal target: 95%
Claims Files in Exam Universe (2021–2023) | 12,400 | N/A | N/A | QIIC only
Examiner Sample Size | 625 | N/A | N/A | 5.04% sample rate
Error Rate in Sample | 11.8% | N/A | N/A | 74 files with one or more deficiencies out of 625
Exam Findings — Claims Handling | 6 | 0 | 0 | All 6 findings relate to QIIC (FL OIR exam report 5/12/2025)
--- ADVERTISING ---
Non-Compliant States (Advertising) | 4 | 4 | 1 | FL, CA, IL, OH — states with formal advertising findings; CA also Non-Compliant for QLA (life product prior-approval issues)
Partially Compliant States (Advertising) | 18 | 12 | 12
Compliant States (Advertising) | 6 | 6 | 6
Non-Filed/Unapproved Digital Ads Identified | 43 | 43 unique ad creatives across Severin Industries, Meta, programmatic display
Ads Placed by Pinnacle Bridge MGA | 31 | 31 of 43 (72.1%) placed without routing through QIIC advertising compliance review
Non-Compliant Advertising Period | Mar 2022 – Nov 2024 | ~32 months
Exam Findings — Advertising | 5 | 0 | 0 | All 5 findings relate to QIIC (FL OIR exam report)
--- CONSUMER COMPLAINTS ---
Non-Compliant States (Complaints) | 8 | 2 | 2
Partially Compliant States (Complaints) | 16 | 16 | 13
Compliant States (Complaints) | 4 | 4 | 4
2024 Complaint Ratio (per 1,000 policies) | 1.47 | 0.93 | 1.12 | NAIC median: 0.82
% Above NAIC Median | 79.3% | 13.4% | 36.6% | All subsidiaries above national median
Total Consumer Complaints (2024 — all subs) | 2,847
Exam Findings — Complaint Handling | 3 | 0 | 0 | Failure to log and respond within statutory deadlines in 3 states
--- TOTALS ---
Total FL OIR Exam Findings | 14 | 0 | 0 | 6 claims + 5 advertising + 3 complaints
Internal Audit Control Deficiencies (IA-2025-017) | 23 deficiencies across all three carriers; rating: Needs Significant Improvement
Penalties Paid — CTDOI | $275,000 | Paid July 15, 2025
Penalties Assessed — FL OIR | $180,000 | Due September 30, 2025
Total Penalties (Paid + Assessed) | $455,000 | $275,000 + $180,000
CDI Order to Show Cause | Issued June 18, 2025; hearing October 14, 2025
CAP Full Remediation Deadline | December 31, 2025
Anticipated Follow-Up Exams | FL OIR (Q4 2025), CDI (Q1 2026), NYDFS (Q1 2026)
--- REMEDIATION PRIORITY SUMMARY ---
High Priority States | 12 | 8 | 6 | States with formal findings, domicile states, and states with 10-day acknowledgment requirements
Medium Priority States | 14 | 10 | 9 | States above NAIC median complaint ratio or with partial compliance gaps
Low Priority States | 2 | 4 | 4 | States with low complaint volumes and no specific findings