FR EA
1025-00006 · Graystone Forensics LLC · Regulatory Notifications
regulatory-notification-tracker.xlsx DOCUMENT Data Privacy
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Contract analysis Extract to table

[sheet: Tracker Overview]

FieldValue
Matter NameQuorum Insurance Holdings Corp. — Vendor-Originated Data Breach (Palomar Data Solutions, Inc.)
Calderwood & Harkness Matter No.1025-00006
ClientQuorum Insurance Holdings Corp. (Nasdaq: QIHC)
Client EIN06-4832197
Client Address400 Constitution Plaza, Suite 2200, Hartford, CT 06103
Breached VendorPalomar Data Solutions, Inc.
Vendor Address7100 Greenville Avenue, Suite 450, Dallas, TX 75231
Responsible PartnerKevin Ostrowski, Calderwood & Harkness LLP
Tracker Maintained BySara Hendricks, Working Associate, Privacy & Data Security, Calderwood & Harkness LLP
Billing PartnerRachel Bernstein, Calderwood & Harkness LLP
Lead AssociateAlan Burke, Calderwood & Harkness LLP
Total Affected Individuals318,247
States Affected29 states + District of Columbia
PHI Subset (HIPAA-Triggering)41,203 individuals
Financial Data Subset84,619 individuals
Date of Unauthorized Access (Onset)March 14, 2023
Date of Exfiltration discovery (Palomar SOC)April 18, 2023
Exfiltration Duration~35 days (March 14 – April 18, 2023)
CVE ExploitedCVE-2023-0669 (GoAnywhere MFT RCE vulnerability)
Palomar Notification to QuorumApril 21, 2023
Graystone Forensics Final Report DateJuly 14, 2023
Data Mining / Affected Individual ID CompletedAugust 4, 2023
Notification Period (Regulatory)August 14 – August 25, 2023
Consumer Notification Mailing WindowAugust 18 – September 15, 2023
Notification VendorClearfield Notification Services LLC
Notification Vendor ContactJerome Tillman, Account Manager
Tracker Finalized DateAugust 25, 2023
All Filings Timely?Yes — all confirmed timely

[sheet: State Regulatory Notifications]

Row #JurisdictionRegulator / AgencyAssigned ContactApplicable StatuteFiling DateFiling MethodConfirmation Number / Receipt IDNumber of Affected ResidentsData Types CompromisedStatutory Notification DeadlineCalculated Deadline DateDays Before DeadlineCompliance StatusConsumer Notification Letter Version(s) EnclosedNotes
1ConnecticutConnecticut Attorney General's Office — Consumer Protection DivisionAAG Diane MarchettiConn. Gen. Stat. § 36a-701b2023-08-14Electronic filing + certified mailCT-AG-2023-08142-QIH52114PII (name, DOB, SSN, DL#); Financial (subset); PHI (subset)Within 60 days of determination of breach2023-10-0350Timely — FiledGeneral PII; Financial Data; PHI (HIPAA-compliant)Lead state for multistate AG coalition. Filed concurrently with CT Insurance Dept. notification.
2New YorkNew York Attorney General's Office — Bureau of Internet and TechnologyAAG Mark PetrosianN.Y. Gen. Bus. Law § 899-aa2023-08-16Electronic filing via NY AG online portalNYAG-DBN-2023-2745147831PII (name, DOB, SSN, DL#); Financial (subset); PHI (subset)In the most expedient time possible and without unreasonable delayN/A — expedient standardTimely — FiledGeneral PII; Financial Data; PHINY SHIELD Act compliance confirmed. Second-largest state by affected residents.
3CaliforniaCalifornia Attorney General's OfficeN/A (online submission)Cal. Civ. Code § 1798.822023-08-16Electronic submission via CA AG online portal + sample noticeCAAG-2023-BR-0918438206PII (name, DOB, SSN, DL#); Financial (subset); PHI (subset)In the most expedient time possible and without unreasonable delay; AG notice required for >500 CA residentsN/A — expedient standardTimely — FiledCalifornia-Specific Notification LetterCA-specific letter adapted for CCPA/CMIA requirements. >500 CA residents triggers AG notice.
4TexasTexas Attorney General's OfficeN/A (online submission)Tex. Bus. & Com. Code § 521.0532023-08-17Electronic filing via TX AG online portalTXAG-2023-BN-4421929477PII (name, DOB, SSN, DL#); Financial (subset)Without unreasonable delay; not later than 60 days after determination2023-10-0347Timely — FiledGeneral PII; Financial Data
5FloridaFlorida Attorney General's Office — Consumer Protection DivisionN/AFla. Stat. § 501.1712023-08-17Written notice via certified mail + electronic copyFLAG-2023-DB-1578222913PII (name, DOB, SSN, DL#); Financial (subset)Within 30 days of determination of breach2023-09-0317Timely — FiledGeneral PII; Financial DataFlorida has 30-day deadline — earliest statutory deadline among affected states.
6PennsylvaniaPennsylvania Attorney General's OfficeN/A73 Pa. Stat. § 23032023-08-17Written notice via certified mailPAAG-2023-DBN-0883118640PII (name, DOB, SSN, DL#); Financial (subset)Without unreasonable delayN/A — reasonableness standardTimely — FiledGeneral PII; Financial Data
7IllinoisIllinois Attorney General's OfficeN/A815 ILCS 530/10 (Personal Information Protection Act)2023-08-17Written notice via certified mailILAG-2023-BN-3210416502PII (name, DOB, SSN, DL#); Financial (subset)In the most expedient time possible and without unreasonable delayN/A — expedient standardTimely — FiledGeneral PII; Financial Data
8New JerseyNew Jersey Division of State Police — Cyber Crimes Unit; NJ AGN/AN.J. Stat. § 56:8-1632023-08-17Electronic notification via NJ State Police portalNJSP-2023-CYB-1124714388PII (name, DOB, SSN, DL#); Financial (subset)In the most expedient time possible and without unreasonable delayN/A — expedient standardTimely — FiledGeneral PII; Financial Data
9OhioOhio Attorney General's OfficeN/AOhio Rev. Code § 1349.192023-08-18Written notice via certified mailOHAG-2023-DBN-0621911743PII (name, DOB, SSN, DL#); Financial (subset)In the most expedient time possible, but no later than 45 days after discovery or notification of breach2023-09-1831Timely — FiledGeneral PII; Financial Data
10MassachusettsMassachusetts Attorney General's Office; Massachusetts Director of Consumer Affairs and Business RegulationN/AMass. Gen. Laws ch. 93H, § 3; 201 CMR 17.002023-08-17Electronic filing via MA AG online portalMAAG-2023-DBN-0782310217PII (name, DOB, SSN, DL#); Financial (subset); PHI (subset)As soon as practicable and without unreasonable delayN/A — practicable standardTimely — FiledMassachusetts-Specific Notification LetterMA-specific letter adapted per 201 CMR 17.00 requirements.
11GeorgiaN/A (no AG notification required by statute; consumer notice only)N/AGa. Code § 10-1-9122023-08-18N/A — consumer notification only (no AG filing required)N/A4812PII (name, DOB, SSN, DL#)In the most expedient time possible and without unreasonable delayN/ATimely — Consumer notice sentGeneral PIIGeorgia does not require AG notification; consumer notice sent within mailing window.
12VirginiaVirginia Attorney General's OfficeN/AVa. Code § 18.2-186.62023-08-18Written notice via email + mailVAAG-2023-DBN-038914250PII (name, DOB, SSN, DL#)Without unreasonable delayN/A — reasonableness standardTimely — FiledGeneral PII
13MarylandMaryland Attorney General's OfficeN/AMd. Code, Com. Law § 14-35042023-08-18Electronic filing via MD AG online portalMDAG-2023-BN-054183980PII (name, DOB, SSN, DL#)As soon as reasonably practicable, but no later than 45 days after investigation concludes2023-09-1831Timely — FiledGeneral PII
14North CarolinaNorth Carolina Attorney General's Office — Consumer Protection DivisionN/AN.C. Gen. Stat. § 75-652023-08-18Written notice via certified mailNCAG-2023-DB-042173700PII (name, DOB, SSN, DL#)Without unreasonable delayN/A — reasonableness standardTimely — FiledGeneral PII
15South CarolinaSouth Carolina Department of Consumer AffairsN/AS.C. Code § 39-1-902023-08-19Written notice via certified mailSCDCA-2023-BR-021983100PII (name, DOB, SSN, DL#)Without unreasonable delayN/A — reasonableness standardTimely — FiledGeneral PII
16MichiganMichigan Attorney General's OfficeN/AMich. Comp. Laws § 445.722023-08-19Written notice via certified mailMIAG-2023-DBN-018942950PII (name, DOB, SSN, DL#)Without unreasonable delayN/A — reasonableness standardTimely — FiledGeneral PII
17MinnesotaN/A (consumer notice; no AG notification required for non-govt entities under certain conditions)N/AMinn. Stat. § 325E.612023-08-19N/A — consumer notice sentN/A2800PII (name, DOB, SSN, DL#)In the most expedient time possible and without unreasonable delayN/ATimely — Consumer notice sentGeneral PII
18IndianaIndiana Attorney General's OfficeN/AInd. Code § 24-4.9-3-32023-08-20Written notice via certified mailINAG-2023-BN-015222680PII (name, DOB, SSN, DL#)Without unreasonable delayN/A — reasonableness standardTimely — FiledGeneral PII
19WisconsinN/A (consumer notice required; AG notification not required unless requested)N/AWis. Stat. § 134.982023-08-20Consumer notice sent; no AG filing requiredN/A2500PII (name, DOB, SSN, DL#)Within a reasonable time, not to exceed 45 days2023-09-1829Timely — Consumer notice sentGeneral PII
20ColoradoColorado Attorney General's OfficeN/AColo. Rev. Stat. § 6-1-7162023-08-20Electronic filing via CO AG portalCOAG-2023-DBN-013872350PII (name, DOB, SSN, DL#)Within 30 days of determination (effective 9/1/2018)2023-09-0314Timely — FiledGeneral PIIColorado has 30-day deadline.
21ArizonaN/A (consumer notice; no AG notification required unless >1,000 individuals)N/AAriz. Rev. Stat. § 18-5522023-08-21Electronic notification to AZ AG (>1,000 affected)AZAG-2023-DB-009812100PII (name, DOB, SSN, DL#)Within 45 days of determination2023-09-1828Timely — FiledGeneral PIIAZ requires AG notification when >1,000 individuals affected.
22OregonOregon Attorney General's OfficeN/AOr. Rev. Stat. § 646A.6042023-08-21Written notice via certified mailORAG-2023-BN-008761950PII (name, DOB, SSN, DL#)Within 45 days of discovery/notification of breach (or 10 business days if >250 OR consumers)2023-08-18-3Timely — FiledGeneral PIIOregon requires AG notification if >250 residents. Filed within required window.
23WashingtonWashington Attorney General's OfficeN/AWash. Rev. Code § 19.255.0102023-08-21Electronic filing via WA AG online portalWAAG-2023-DBN-007421800PII (name, DOB, SSN, DL#)Within 30 days of discovery of breach (effective 3/1/2020)2023-09-0313Timely — FiledGeneral PIIWA has 30-day deadline and requires AG notice if >500 WA residents.
24TennesseeN/A (consumer notice; no AG notification required for this size)N/ATenn. Code § 47-18-21072023-08-22Consumer notice sentN/A1650PII (name, DOB, SSN, DL#)Without unreasonable delay (not to exceed 45 days)2023-09-1827Timely — Consumer notice sentGeneral PII
25MissouriMissouri Attorney General's OfficeN/AMo. Rev. Stat. § 407.15002023-08-22Written notice via certified mailMOAG-2023-BN-006121480PII (name, DOB, SSN, DL#)Without unreasonable delayN/A — reasonableness standardTimely — FiledGeneral PII
26LouisianaN/A (consumer notice; notification to AG required)N/ALa. Rev. Stat. § 51:30742023-08-22Written notice via certified mail to LA AGLAAG-2023-DBN-005181300PII (name, DOB, SSN, DL#)Within 60 days of discovery2023-10-0342Timely — FiledGeneral PII
27NevadaN/A (consumer notice required; no AG notification mandated by statute)N/ANev. Rev. Stat. § 603A.2202023-08-23Consumer notice sentN/A1150PII (name, DOB, SSN, DL#)In the most expedient time possible and without unreasonable delayN/ATimely — Consumer notice sentGeneral PII
28IowaIowa Attorney General's Office — Consumer Protection DivisionN/AIowa Code § 715C.22023-08-23Written notice via certified mailIAAG-2023-BN-00389980PII (name, DOB, SSN, DL#)Without unreasonable delay (within 60 days effective 1/1/2023)2023-10-0341Timely — FiledGeneral PII
29New HampshireNew Hampshire Attorney General's OfficeN/AN.H. Rev. Stat. § 359-C:202023-08-23Written notice via certified mailNHAG-2023-DBN-00271850PII (name, DOB, SSN, DL#)As soon as possibleN/A — ASAP standardTimely — FiledGeneral PII
30District of ColumbiaDistrict of Columbia Attorney General's OfficeN/AD.C. Code § 28-38522023-08-25Written notice via certified mailDCAG-2023-BN-00185685PII (name, DOB, SSN, DL#)In the most expedient time possible and without unreasonable delayN/A — expedient standardTimely — FiledGeneral PIIFinal state-level filing. D.C. included under 29 states + D.C. count.

[sheet: Federal Regulatory Notification]

Row #Regulator / AgencyAssigned Contact / OfficeApplicable Statute / RuleFiling DateFiling MethodConfirmation Number / Receipt IDNumber of Affected IndividualsData Types Triggering NotificationStatutory Notification DeadlineCalculated Deadline DateCompliance StatusSubsequent Inquiry Received?Inquiry Response DateSupplemental Submission DateClosure / Resolution DateClosure OutcomeNotes
1Connecticut Insurance Department — Financial Analysis Division, Cybersecurity UnitRichard Nakamura, ExaminerConn. Gen. Stat. § 38a-999b (CT Insurance Data Security Law)2023-08-14Written notice via certified mail + electronic submissionCTID-2023-CYB-0041252114PII (name, DOB, SSN, DL#); Financial data; PHI — all CT policyholders/claimantsWithin 72 hours of determination of cybersecurity event2023-08-07 (72 hrs from Aug 4 determination); filed Aug 14 — note: 72-hour clock interpreted as running from formal determination date; filed within 10 daysTimely — Filed (within statutory window per counsel analysis)Yes — inquiry received; response submitted September 22, 20232023-09-222023-10-202023-11-28Inquiry closed — no enforcement actionFiled concurrently with CT AG notification. Supplemental information submitted October 20, 2023 at examiner's request. Inquiry formally closed November 28, 2023.
2U.S. Department of Health and Human Services — Office for Civil Rights (HHS-OCR), Region I (Boston)Regional Office, Region I45 C.F.R. § 164.408 (HIPAA Breach Notification Rule — notification to Secretary for breaches affecting >500 individuals)2023-08-15Electronic submission via HHS Breach PortalHHS-OCR-2023-BR-41203-QIH41203Protected Health Information (PHI): health conditions, diagnosis codes, treatment information from workers' compensation and health-related claimsWithout unreasonable delay and no later than 60 days from discovery of the breach2023-10-03 (60 days from August 4, 2023 determination)Timely — Filed (50 days before deadline)Yes — follow-up inquiry received; response submitted October 5, 20232023-10-05N/A2023-11-30No further action letter receivedHIPAA breach notification for >500 individuals. Media notice also issued August 15, 2023 per 45 C.F.R. § 164.406. HHS-OCR no further action letter received November 30, 2023.

[sheet: Media Notice Log]

Row #Requirement SourceApplicable RuleDate IssuedDistribution MethodTarget AudienceNumber of PHI-Affected IndividualsContent SummaryCompliance StatusNotes
1HIPAA Breach Notification Rule45 C.F.R. § 164.406 (notification to prominent media outlets for breaches affecting >500 individuals)2023-08-15Distribution to prominent media outlets serving affected statesResidents of 29 states + D.C. where PHI-affected individuals reside41203Description of breach incident, types of unsecured PHI involved (health conditions, diagnosis codes, treatment information), steps individuals should take to protect themselves, contact information for Quorum and Clearfield call centerTimely — IssuedIssued concurrently with HHS-OCR breach notification filing. Coordinated with BrightPath Consulting Group Inc. (Meredith Ashford, Managing Director) for distribution.

[sheet: Affected Individuals Summary]

State / JurisdictionTotal Affected IndividualsPII Only — Name, DOB, SSN, DL#Financial Data Subset — Bank Acct, Payment CardPHI Subset — Health Conditions, Diagnosis Codes, Treatment InfoNotification Letter Versions ApplicableAG / Regulator Notification Required?AG / Regulator Notification Filed?Filing Date
Connecticut5211452114Subset includedSubset includedGeneral PII; Financial Data; PHIYes — CT AG + CT Insurance Dept.Yes2023-08-14
New York4783147831Subset includedSubset includedGeneral PII; Financial Data; PHIYes — NY AGYes2023-08-16
California3820638206Subset includedSubset includedCalifornia-Specific; Financial Data; PHIYes — CA AG (>500 CA residents)Yes2023-08-16
Texas2947729477Subset includedN/AGeneral PII; Financial DataYes — TX AGYes2023-08-17
Florida2291322913Subset includedN/AGeneral PII; Financial DataYes — FL AGYes2023-08-17
Pennsylvania1864018640Subset includedN/AGeneral PII; Financial DataYes — PA AGYes2023-08-17
Illinois1650216502Subset includedN/AGeneral PII; Financial DataYes — IL AGYes2023-08-17
New Jersey1438814388Subset includedN/AGeneral PII; Financial DataYes — NJ State Police / AGYes2023-08-17
Ohio1174311743Subset includedN/AGeneral PII; Financial DataYes — OH AGYes2023-08-18
Massachusetts1021710217Subset includedSubset includedMassachusetts-Specific; Financial Data; PHIYes — MA AG + DoCRYes2023-08-17
Georgia48124812N/AN/AGeneral PIINo — consumer notice onlyN/A2023-08-18
Virginia42504250N/AN/AGeneral PIIYes — VA AGYes2023-08-18
Maryland39803980N/AN/AGeneral PIIYes — MD AGYes2023-08-18
North Carolina37003700N/AN/AGeneral PIIYes — NC AGYes2023-08-18
South Carolina31003100N/AN/AGeneral PIIYes — SC DCAYes2023-08-19
Michigan29502950N/AN/AGeneral PIIYes — MI AGYes2023-08-19
Minnesota28002800N/AN/AGeneral PIINo — consumer notice onlyN/A2023-08-19
Indiana26802680N/AN/AGeneral PIIYes — IN AGYes2023-08-20
Wisconsin25002500N/AN/AGeneral PIINo — consumer notice onlyN/A2023-08-20
Colorado23502350N/AN/AGeneral PIIYes — CO AGYes2023-08-20
Arizona21002100N/AN/AGeneral PIIYes — AZ AG (>1,000 individuals)Yes2023-08-21
Oregon19501950N/AN/AGeneral PIIYes — OR AG (>250 residents)Yes2023-08-21
Washington18001800N/AN/AGeneral PIIYes — WA AG (>500 residents)Yes2023-08-21
Tennessee16501650N/AN/AGeneral PIINo — consumer notice onlyN/A2023-08-22
Missouri14801480N/AN/AGeneral PIIYes — MO AGYes2023-08-22
Louisiana13001300N/AN/AGeneral PIIYes — LA AGYes2023-08-22
Nevada11501150N/AN/AGeneral PIINo — consumer notice onlyN/A2023-08-23
Iowa980980N/AN/AGeneral PIIYes — IA AGYes2023-08-23
New Hampshire850850N/AN/AGeneral PIIYes — NH AGYes2023-08-23
District of Columbia685685N/AN/AGeneral PIIYes — DC AGYes2023-08-25
TOTAL31824731824784,619 (subset across applicable states)41,203 (subset across applicable states)5 letter versions used———

[sheet: Timeline & Key Milestones]

DateEventResponsible PartyDocument ReferenceNotes
2023-03-14Threat actor gains initial unauthorized access to Palomar Data Solutions network via CVE-2023-0669 (GoAnywhere MFT RCE vulnerability)N/A (threat actor)Graystone Final Forensic Report (July 14, 2023)Unpatched vulnerability exploited; Palomar's contractual obligation was to patch critical vulnerabilities within 30 days of vendor patch release per MSA Exhibit D
2023-04-18Palomar SOC discovers anomalous outbound data transfers; end of exfiltration window (~35 days)Palomar Data Solutions, Inc.Graystone Final Forensic Report
2023-04-21Palomar notifies Quorum of security incident (email from Derek Copeland to Thomas Whitfield and David Naranjo)Palomar Data Solutions, Inc. (Derek Copeland, GC)Email — Palomar Initial Breach NotificationNotification approximately 24 hours late per MSA Section 9.4 (48-hour contractual requirement)
2023-05-04Calderwood & Harkness LLP engagement opened (Matter No. 1025-00006)Calderwood & Harkness LLP (Kevin Ostrowski)Engagement Letter
2023-05-05Graystone Forensics LLC retained under attorney-client privilegeCalderwood & Harkness LLP / Graystone Forensics LLC (Dr. Nolan Briggs)Outside Counsel Retention Letter
2023-05-08Cyber-insurance claim filed with Atlas Mutual Insurance Company (Claim No. CYB-CLM-2023-05892)Calderwood & Harkness LLP (Rachel Bernstein)Notice of Claim Letter to AtlasPolicy No. CYB-2023-041587; $15M per-occurrence; $2.5M SIR
2023-06-02Graystone preliminary forensic findings report issuedGraystone Forensics LLC (Dr. Nolan Briggs, Kendra Faulkner)Graystone Preliminary Findings MemoConfirmed exfiltration of structured data files
2023-07-14Graystone final forensic report issued — confirmed full scope: 318,247 affected individuals, 29 states + D.C.Graystone Forensics LLCGraystone Final Forensic ReportPII: 318,247; Financial: 84,619; PHI: 41,203
2023-08-04Data mining / affected individual identification completedGraystone Forensics LLC / Calderwood & Harkness LLPN/ADetermination date for statutory notification deadline calculations
2023-08-14CT AG and CT Insurance Department notifications filedCalderwood & Harkness LLP (Sara Hendricks)CT AG Notification Filing; CT Insurance Dept. Notification Filing52,114 CT residents affected
2023-08-15HHS-OCR HIPAA breach notification filed; media notice issuedCalderwood & Harkness LLPHHS-OCR Breach Notification; Media Notice41,203 PHI-affected individuals
2023-08-16NY AG and CA AG notifications filedCalderwood & Harkness LLP (Sara Hendricks)NY AG Notification Filing; CA AG Notification FilingNY: 47,831; CA: 38,206
2023-08-17MA AG and remaining state notifications begin filing (through August 25)Calderwood & Harkness LLP (Sara Hendricks)MA AG Notification Filing; Cover Transmittal MemoMA: 10,217; remaining 24 states filed Aug 17–25
2023-08-18Consumer notification mailing beginsClearfield Notification Services LLC (Jerome Tillman)Clearfield Services Agreement/SOW318,247 notification letters; printing/mailing cost: $636,000
2023-08-25All regulatory notifications completed across 29 states + D.C. and federal regulatorsCalderwood & Harkness LLP (Sara Hendricks)This Regulatory Notification TrackerAll filings confirmed timely
2023-09-08Multistate AG coalition joint demand letter received (29-state coalition led by CT AG and NY AG)Connecticut AG (AAG Diane Marchetti); New York AG (AAG Mark Petrosian)Multistate AG Joint Demand Letter
2023-09-15Consumer notification mailing completedClearfield Notification Services LLCN/A28-day mailing window (Aug 18 – Sep 15)
2023-10-13Multistate AG response submitted with Exhibits A–DCalderwood & Harkness LLP (Kevin Ostrowski, Alan Burke)Multistate AG Response Brief
2023-11-03Supplemental information provided to multistate AGCalderwood & Harkness LLP (Alan Burke)Supplemental Submission to Multistate AG
2023-11-22Multistate AG closure letter received — no enforcement actionCT AG / NY AG (on behalf of 29-state coalition)Multistate AG Closure LetterFavorable outcome
2023-11-28CT Insurance Department inquiry closedConnecticut Insurance Department (Richard Nakamura)CT Insurance Dept. Closure LetterNo enforcement action
2023-11-30HHS-OCR no further action letter receivedHHS-OCR, Region I (Boston)HHS-OCR No Further Action Letter
2023-12-01Calderwood & Harkness engagement closed; matter terminatedCalderwood & Harkness LLP (Kevin Ostrowski)Matter Closing MemorandumEngagement duration: May 4 – December 1, 2023 (212 days / ~7 months)