ATTORNEY-CLIENT PRIVILEGED AND CONFIDENTIAL ATTORNEY WORK PRODUCT — DO NOT DISTRIBUTE
MEMORANDUM
February 10, 2025
FROM: Philip Hartmann, Partner, Calderwood & Harkness LLP
TO: Gregory Nardone, General Counsel & Corporate Secretary, Belmont Ridge Bank National Association Patricia Langston, Chief Compliance Officer, Belmont Ridge Bank National Association
CC: Yuki Nakamura, Associate, Calderwood & Harkness LLP Carlos Espinoza, Associate, Calderwood & Harkness LLP Thomas Ikeda, BSA Officer / AML Program Director, Belmont Ridge Bank National Association
RE: Oversight & Communication Protocol for Independent Consultant Engagement — Thornfield Consulting Group LLC (Engagement Reference: TCG-BRB-2025-001)
MATTER NO.: 1045-00002
PRIVILEGE DESIGNATION: This memorandum was prepared by Calderwood & Harkness LLP in connection with the provision of legal advice to Belmont Ridge Bank National Association and is protected by attorney-client privilege and the work-product doctrine. This memorandum contains confidential attorney work product reflecting the mental impressions, conclusions, opinions, and legal theories of Calderwood & Harkness LLP attorneys. This document should not be disclosed, disseminated, distributed, or copied, in whole or in part, to any person or entity without the prior written authorization of Calderwood & Harkness LLP. Inadvertent disclosure does not constitute a waiver of any applicable privilege or protection.
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I. PURPOSE AND BACKGROUND
A. Purpose of This Memorandum
This memorandum establishes the comprehensive framework for managing the tripartite relationship among Calderwood & Harkness LLP ("C&H"), Belmont Ridge Bank National Association ("BRB" or "Belmont Ridge"), and Thornfield Consulting Group LLC ("Thornfield" or the "Independent Consultant") during the course of the independent consultant engagement mandated by Article VII of Consent Order No. OCC-2025-003 issued by the Office of the Comptroller of the Currency (the "OCC" or the "Comptroller").
The effective coordination of this engagement is critical to the successful resolution of the Consent Order and to the protection of BRB's legal interests throughout the remediation process. To that end, this memorandum is designed to accomplish the following objectives:
1. Define Communication Channels. This protocol delineates the authorized channels of communication among C&H, BRB, Thornfield, and the OCC, ensuring that all substantive communications related to the engagement are conducted through appropriate pathways and with proper privilege protections in place.
2. Establish Reporting cadences. This protocol sets forth the schedule and format for regular status reporting by Thornfield, internal strategy discussions between C&H and BRB, and tripartite coordination meetings involving all three parties.
3. Set Forth Document-Sharing Procedures. This protocol prescribes the method by which Thornfield will request, receive, and handle BRB documents and data, and the process by which Thornfield's deliverables will be reviewed, commented upon, and ultimately submitted to the OCC.
4. Create Issue Escalation Pathways. This protocol establishes a tiered escalation framework to ensure that issues arising during the engagement—ranging from routine logistical matters to critical findings requiring immediate regulatory notification—are addressed promptly, appropriately, and with due regard for their legal and regulatory significance.
5. Govern Interactions with the OCC. This protocol coordinates the respective OCC reporting obligations of Thornfield (as independent consultant) and BRB (as the subject institution), ensuring consistency, accuracy, and privilege preservation in all regulatory communications.
This memorandum is intended to ensure the coordinated, privilege-preserving oversight of the Independent Consultant's work throughout the full 12-month engagement period, which is anticipated to run from February 2025 through February 2026. All parties are expected to adhere to the protocols set forth herein, subject to modification only through the amendment procedures described in Section XI.B below.
B. Engagement Context
The Thornfield engagement arises from a significant set of regulatory actions and compliance findings that necessitate a thorough, independent assessment of BRB's Bank Secrecy Act/Anti-Money Laundering ("BSA/AML") and Office of Foreign Assets Control ("OFAC") compliance programs. The following background is essential to understanding the scope and urgency of this engagement.
The Consent Order. On January 15, 2025, the OCC issued Consent Order No. OCC-2025-003 against Belmont Ridge Bank National Association, citing significant deficiencies in BRB's BSA/AML compliance program. The Consent Order identified the following principal areas of concern:
• Inadequate OFAC Sanctions Screening. The OCC found that BRB's OFAC sanctions screening program was materially deficient, particularly with respect to transactions processed through BRB's Banking-as-a-Service ("BaaS") channel. The Consent Order specifically noted screening gaps in transactions associated with BRB's fintech partners, with an emphasis on the volume of unscreened or inadequately screened transactions.
• SAR Filing Deficiencies. The OCC identified a significant backlog of unreviewed transaction monitoring alerts, totaling approximately 2,400 alerts as of the examination date. Additionally, the OCC found that BRB's average Suspicious Activity Report ("SAR") filing time had deteriorated to approximately 78 days from the date of initial alert generation, far exceeding both regulatory expectations and BRB's own internal policy targets.
• CDD/EDD Failures. The OCC determined that BRB had failed to perform adequate Customer Due Diligence ("CDD") and Enhanced Due Diligence ("EDD") on a substantial population of high-risk accounts. Approximately 47,000 accounts were identified as requiring remediation of their CDD/EDD profiles, many of which were associated with customers onboarded through BRB's fintech partnership channels.
• Transaction Monitoring Model Validation Gaps. The OCC found that BRB's primary transaction monitoring system—Veridian Transaction Monitoring System ("TMS") version 8.3—had not been independently validated since March 2021, a gap of nearly four years. The OCC cited this deficiency as a significant weakness in BRB's ability to detect and report suspicious activity effectively.
• Board-Level Oversight Deficiencies. The OCC found that BRB's Board of Directors had not maintained adequate oversight of the BSA/AML compliance program, including insufficient reporting to the Board on compliance program performance metrics, inadequate challenge of management representations, and the absence of a dedicated Board-level compliance committee.
The Independent Consultant Requirement. Article VII of the Consent Order requires BRB to engage an independent consultant, acceptable to the OCC, to conduct a comprehensive BSA/AML and OFAC program assessment and to validate BRB's remediation efforts across all deficiency categories identified in the Order. The independent consultant is required to deliver a final validation report to the OCC, and the OCC retains the authority to approve or reject the consultant selected by BRB.
OCC Non-Objection and Engagement Execution. BRB proposed Thornfield Consulting Group LLC as the independent consultant, and the OCC communicated its non-objection to the selection of Thornfield on February 5, 2025. The Independent Consultant Engagement Agreement between BRB and Thornfield was executed on February 10, 2025, under the engagement reference TCG-BRB-2025-001. The financial terms of the engagement are as follows:
• Fixed engagement fee: $6,500,000, payable in twelve (12) equal monthly installments of $541,666.67 each;
• Expenses: reimbursable up to a cap of $400,000 for the engagement term;
• Total engagement cost: $6,900,000.
C&H Engagement. Calderwood & Harkness LLP was engaged by Belmont Ridge Bank National Association on February 10, 2025 as outside regulatory counsel to advise BRB on the BSA/AML and sanctions compliance-program uplift, including the oversight and coordination of the independent consultant relationship with Thornfield, the preparation and submission of OCC-mandated deliverables, and the provision of legal advice on all matters arising from the Consent Order.
Related Documents. This protocol should be read in conjunction with the following documents, each of which governs a distinct but related aspect of the engagement:
• The Privilege & Confidentiality Side Letter among BRB, C&H, and Thornfield, which establishes the detailed privilege framework, common-interest protections, and confidentiality obligations applicable to information shared during the engagement;
• The Access & Cooperation Protocol, which governs Thornfield's access to BRB systems, personnel, and records, including the scope of permissible access, scheduling procedures, and information security requirements; and
• The Independent Consultant Engagement Agreement (TCG-BRB-2025-001), which sets forth the contractual terms of Thornfield's engagement, including scope of work, deliverables, fees, indemnification, and termination provisions.
II. KEY PERSONNEL AND DESIGNATED CONTACTS
The effectiveness of this protocol depends upon clear designation of responsible individuals within each organization. The following individuals are the designated contacts for purposes of this engagement. Unless otherwise specified herein, all communications should be directed to the designated contacts identified below. Changes to designated contacts must be communicated in writing to all parties.
A. Calderwood & Harkness LLP
Primary Contact / Responsible Partner:
Philip Hartmann, Partner Banking & Finance Practice Group Calderwood & Harkness LLP 1285 Avenue of the Americas, 40th Floor New York, NY 10019 Direct: (212) 555-4100
Email: phartmann@calderwoodharkness.com
Mr. Hartmann serves as the lead engagement partner and the primary point of contact for all strategic, legal, and regulatory matters arising from the Thornfield engagement. He chairs the bi-weekly tripartite status calls, approves all OCC-facing correspondence related to Thornfield deliverables, and coordinates with BRB General Counsel on privilege and engagement strategy matters. All Tier 3 escalation issues (as defined in Section V below) are directed to Mr. Hartmann in the first instance.
Lead Associate:
Yuki Nakamura, Associate Litigation (General) Practice Group Calderwood & Harkness LLP 1285 Avenue of the Americas, 40th Floor New York, NY 10019 Direct: (212) 555-4137
Email: ynakamura@calderwoodharkness.com
Ms. Nakamura serves as the day-to-day C&H coordinator for the Thornfield engagement, managing communications with both Thornfield and BRB compliance teams. She is responsible for preparing and circulating agendas for the bi-weekly tripartite calls, serving as the primary drafter of OCC-facing correspondence related to Thornfield deliverables, conducting initial privilege review of documents to be produced to Thornfield, and tracking open items and action items arising from status calls and communications.
Working Associate:
Carlos Espinoza, Associate Litigation (General) Practice Group Calderwood & Harkness LLP 1285 Avenue of the Americas, 40th Floor New York, NY 10019 Direct: (212) 555-4152
Email: cespinoza@calderwoodharkness.com
Mr. Espinoza supports the engagement through document review, workstream tracking, and substantive analysis of Thornfield deliverables. He is also responsible for preparing minutes of the bi-weekly tripartite status calls and maintaining the Document Request Log and Escalation Log described in this protocol.
Billing Partner (Cross-Staffed):
Marcus Delgado, Partner Intellectual Property Practice Group Calderwood & Harkness LLP 1285 Avenue of the Americas, 40th Floor New York, NY 10019 Direct: (212) 555-4089
Email: mdelgado@calderwoodharkness.com
Mr. Delgado is cross-staffed on this matter in a limited advisory capacity. He is involved in BaaS-related aspects of the engagement where fintech patent and licensing compliance issues overlap with the regulatory deficiencies identified in the Consent Order. Mr. Delgado is consulted on an as-needed basis and does not participate in routine engagement communications unless specifically requested.
B. Belmont Ridge Bank National Association
General Counsel (Executive Sponsor):
Gregory Nardone, General Counsel & Corporate Secretary Belmont Ridge Bank National Association 400 Belmont Ridge Parkway, Suite 1200 King of Prussia, PA 19406 Direct: (610) 555-7200
Email: gnardone@belmontridgebank.com
Mr. Nardone serves as the ultimate BRB authority on all privilege matters, OCC engagement strategy, and Consent Order compliance. He is the executive sponsor of the remediation program and approves all external-facing submissions to the OCC and other regulatory bodies. Mr. Nardone's approval is required prior to the transmission of any document to the OCC, the production of any privilege-sensitive document to Thornfield, and the disclosure of any information subject to attorney-client privilege or work-product protection.
Chief Compliance Officer (Day-to-Day BRB Lead):
Patricia Langston, Chief Compliance Officer Belmont Ridge Bank National Association 400 Belmont Ridge Parkway, Suite 1200 King of Prussia, PA 19406 Direct: (610) 555-7235
Email: plangston@belmontridgebank.com
Ms. Langston serves as the primary BRB operational contact for Thornfield and is responsible for coordinating internal data gathering, interview scheduling, and compliance team responses to Thornfield requests. Ms. Langston was appointed to her current position in January 2024 and has led BRB's initial remediation efforts since the OCC's examination findings were communicated. She participates in all bi-weekly tripartite status calls and weekly C&H-BRB internal calls.
BSA Officer / AML Program Director:
Thomas Ikeda, BSA Officer / AML Program Director Belmont Ridge Bank National Association 400 Belmont Ridge Parkway, Suite 1200 King of Prussia, PA 19406 Direct: (610) 555-7248
Email: tikeda@belmontridgebank.com
Mr. Ikeda serves as the primary subject-matter contact for Thornfield on all BSA/AML operational matters, including transaction monitoring, SAR filing, CDD/EDD processes, and OFAC screening. He was appointed to his current position in March 2023. Mr. Ikeda participates in all bi-weekly tripartite status calls and weekly C&H-BRB internal calls and is responsible for coordinating Thornfield's access to BSA/AML operational data and personnel.
Chief Risk Officer:
Melissa Chu, Chief Risk Officer Belmont Ridge Bank National Association 400 Belmont Ridge Parkway, Suite 1200 King of Prussia, PA 19406 Direct: (610) 555-7260
Email: mchu@belmontridgebank.com
Ms. Chu is consulted on risk assessment, model validation, and enterprise risk management aspects of Thornfield's assessment. She participates in tripartite calls on an as-needed basis when agenda items relate to her areas of responsibility.
Head of Fintech Partnerships / BaaS Division:
Warren Ashby, Head of Fintech Partnerships / BaaS Division Belmont Ridge Bank National Association 400 Belmont Ridge Parkway, Suite 1200 King of Prussia, PA 19406 Direct: (610) 555-7275
Email: washby@belmontridgebank.com
Mr. Ashby is the designated contact for all BaaS-channel-related inquiries from Thornfield, including issues related to NovaPay Technologies Inc., FairLend Digital LLC, VaultEdge Inc., and the remaining eleven BaaS partners currently under contract with BRB. Mr. Ashby coordinates with the fintech partners to facilitate Thornfield's access to relevant data and documentation regarding partner oversight, transaction flows, and compliance controls within the BaaS channel.
CIO / CTO:
Linda Petrosian, Chief Information Officer / Chief Technology Officer Belmont Ridge Bank National Association 400 Belmont Ridge Parkway, Suite 1200 King of Prussia, PA 19406 Direct: (610) 555-7290
Email: lpetrosian@belmontridgebank.com
Ms. Petrosian is the designated contact for all technology-related inquiries from Thornfield, including matters related to the Veridian TMS v.8.3 platform, the planned upgrade to Veridian TMS v.10.0, OFAC screening systems, data extraction requests, system architecture documentation, and information security protocols applicable to Thornfield's access to BRB systems and data environments.
Head of Internal Audit:
Derek Ballard, Head of Internal Audit Belmont Ridge Bank National Association 400 Belmont Ridge Parkway, Suite 1200 King of Prussia, PA 19406 Direct: (610) 555-7305
Email: dballard@belmontridgebank.com
Mr. Ballard serves as the liaison for Thornfield's review of prior internal audit findings relevant to the BSA/AML compliance program. He is responsible for providing access to internal audit workpapers and the BSA/AML independent testing reports prepared by Caldera & Pope LLP, the most recent of which was completed in September 2024.
C. Thornfield Consulting Group LLC
Engagement Lead / Managing Director:
Dr. Vivian Castellano, Managing Director Financial Crimes Advisory Practice Thornfield Consulting Group LLC 200 Park Avenue South, 15th Floor New York, NY 10003 Direct: (212) 555-8400
Email: vcastellano@thornfieldconsulting.com
Dr. Castellano serves as the primary Thornfield contact for all strategic matters, OCC reporting, and final deliverable sign-off. She leads the overall Thornfield engagement team and is responsible for the quality and integrity of Thornfield's assessment. Dr. Castellano participates in all bi-weekly tripartite status calls and is the designated Thornfield signatory on the final validation report to be submitted to the OCC.
Senior Director, AML Transaction Monitoring:
Robert Eastman, Senior Director AML Transaction Monitoring Practice Thornfield Consulting Group LLC 200 Park Avenue South, 15th Floor New York, NY 10003 Direct: (212) 555-8425
Email: reastman@thornfieldconsulting.com
Mr. Eastman leads Thornfield's assessment of BRB's transaction monitoring system, including the current Veridian TMS v.8.3 platform and the planned upgrade to v.10.0. His scope encompasses alert management processes, SAR filing procedures and backlog clearance, and the independent model validation component of the assessment.
Director, Sanctions & OFAC Compliance:
Jennifer Hwang, Director Sanctions & OFAC Compliance Practice Thornfield Consulting Group LLC 200 Park Avenue South, 15th Floor New York, NY 10003 Direct: (212) 555-8440
Email: jhwang@thornfieldconsulting.com
Ms. Hwang leads Thornfield's assessment of BRB's OFAC sanctions screening program, with particular focus on the BaaS channel screening gaps identified in the Consent Order. The OCC examination found that approximately 3,800,000 NovaPay Technologies transactions in calendar year 2023 were either unscreened or inadequately screened for OFAC sanctions compliance, out of a total NovaPay transaction volume of approximately 31.7 million transactions during that period. Ms. Hwang's assessment encompasses the screening methodology, technology platform, list management processes, and escalation procedures for potential sanctions hits.
Director, Fintech & Payments Compliance:
Nathaniel Burgess, Director Fintech & Payments Compliance Practice Thornfield Consulting Group LLC 200 Park Avenue South, 15th Floor New York, NY 10003 Direct: (212) 555-8455
Email: nburgess@thornfieldconsulting.com
Mr. Burgess leads Thornfield's assessment of BRB's BaaS partner oversight program, CDD/EDD processes for fintech-onboarded customers, and the third-party risk management framework applicable to fintech partnerships. His assessment covers the full portfolio of BRB's fourteen BaaS partners and the adequacy of BRB's controls over customer onboarding, ongoing monitoring, and suspicious activity reporting within these channels.
D. OCC Personnel
Examiner-in-Charge:
Jonathan Frey, National Bank Examiner OCC Northeastern District Office 340 Madison Avenue New York, NY 10017
Mr. Frey is the OCC Examiner-in-Charge assigned to BRB's Consent Order compliance and the Thornfield independent consultant engagement. All communications with the OCC related to Thornfield's engagement, deliverables, and findings must be coordinated through C&H (Philip Hartmann) and approved by BRB General Counsel (Gregory Nardone) prior to transmission. The protocols governing Thornfield's separate and independent reporting obligations to the OCC are addressed in Section VII below. Under no circumstances should BRB personnel communicate directly with Mr. Frey or other OCC personnel regarding the Thornfield engagement without C&H's involvement, except as required by law or regulatory directive.
III. COMMUNICATION STRUCTURE AND cadence
Effective communication among the parties is essential to the orderly progress of Thornfield's assessment, the timely identification and resolution of issues, and the maintenance of privilege protections. This Section establishes the required communication channels, frequencies, and procedures. All parties are expected to adhere to these protocols throughout the engagement term.
A. Bi-Weekly Status Calls — Tripartite (C&H / BRB / Thornfield)
Frequency and Commencement. Tripartite status calls shall be held on every other Tuesday, commencing with the first full week after Thornfield's on-site assessment begins on March 1, 2025. The anticipated date of the first tripartite call is during the week of March 3, 2025. The specific time for each call will be established by mutual agreement of the parties and communicated by C&H. In the event that a scheduled call falls on a federal holiday or other date on which one or more parties are unavailable, C&H will reschedule the call to the nearest practicable date, with notice to all participants.
Participants. The following individuals are expected to participate in each tripartite call, unless excused in advance:
• Philip Hartmann, C&H (chair)
• Yuki Nakamura, C&H
• Patricia Langston, BRB CCO
• Thomas Ikeda, BRB BSA Officer
• Dr. Vivian Castellano, Thornfield Engagement Lead
• Additional Thornfield team members (Robert Eastman, Jennifer Hwang, and/or Nathaniel Burgess) as warranted by the agenda for a given call
Other BRB personnel (e.g., Melissa Chu, Warren Ashby, Linda Petrosian, Derek Ballard) and C&H attorneys (e.g., Carlos Espinoza, Marcus Delgado) may be invited to participate in specific calls when agenda items fall within their areas of responsibility, at the discretion of C&H and BRB General Counsel.
Purpose. The tripartite calls serve as the primary forum for coordinated oversight of the Thornfield engagement. The purpose of each call is to:
• Review Thornfield's assessment progress across all workstreams;
• Discuss emerging findings, observations, and areas of concern identified by Thornfield;
• Address outstanding data requests and access issues;
• Identify potential risks to the remediation timeline and Consent Order deadlines;
• Coordinate on upcoming milestones and deliverables;
• Discuss any OCC communications or inquiries related to the engagement; and
• Review and confirm action items from the prior call.
Agenda Preparation and Distribution. The agenda for each tripartite call shall be prepared by C&H (Yuki Nakamura) and circulated to all expected participants at least twenty-four (24) hours in advance of the scheduled call. The agenda shall include the following standing items:
(i) Workstream status update by Thornfield (organized by Workstreams 1 through 5 as described in Section VI.A below);
(ii) Review of open data requests and access issues;
(iii) Discussion of emerging issues and findings;
(iv) Upcoming milestone dates and preparation requirements;
(v) OCC communication update;
(vi) Review and confirmation of action items from the prior call; and
(vii) Other business as appropriate.
Any party may request the addition of items to the agenda by submitting requests to Yuki Nakamura no later than forty-eight (48) hours before the scheduled call.
Minutes. Minutes of each tripartite call shall be prepared by Carlos Espinoza (C&H) within forty-eight (48) hours of the conclusion of each call. Minutes shall be circulated to all participants and marked "ATTORNEY-CLIENT PRIVILEGED AND CONFIDENTIAL." Minutes shall capture key discussion points, decisions reached, action items assigned (with responsible party and target date), and any matters identified for escalation under Section V below. All minutes are maintained in C&H's matter file under Matter No. 1045-00002 and constitute privileged attorney work product.
B. Weekly Internal Calls — C&H and BRB Only
Frequency and Commencement. Internal calls between C&H and BRB shall be held every Monday at a time to be mutually agreed upon, commencing the week of February 17, 2025. These calls will continue throughout the engagement term and are not subject to modification without the agreement of C&H and BRB General Counsel.
Participants. The following individuals are expected to participate in each internal call:
• Philip Hartmann, C&H (or Yuki Nakamura as delegate)
• Gregory Nardone, BRB General Counsel (or designee)
• Patricia Langston, BRB CCO
• Thomas Ikeda, BRB BSA Officer
Additional BRB or C&H personnel may be invited as needed.
Purpose. The weekly internal calls serve as the forum for privileged, attorney-client communications between C&H and BRB regarding the Thornfield engagement and the broader remediation program. These calls are specifically intended to facilitate:
• Internal strategy discussion regarding Thornfield's activities and the trajectory of the assessment;
• Assessment of emerging findings and their potential legal and regulatory implications;
• Preparation for upcoming bi-weekly tripartite status calls, including identification of sensitive topics requiring advance discussion;
• Discussion of privilege-sensitive matters, including the handling of potentially adverse findings;
• Development and refinement of OCC engagement strategy, including preparation of OCC submissions;
• Discussion of matters that should not be shared with Thornfield, including BRB's internal assessment of remediation risks, litigation exposure, and regulatory enforcement considerations.
Confidentiality of Internal Call Materials. Notes from the weekly internal calls are maintained by C&H in privileged work-product files only. No minutes, notes, or summaries from these calls are shared with Thornfield or any party outside of C&H and the BRB participants listed above. The content of these discussions is protected by attorney-client privilege and the work-product doctrine.
C. Monthly Written Status Reports — Thornfield to BRB (via C&H)
Frequency. Thornfield shall deliver a written status report on a monthly basis, within ten (10) business days of the end of each calendar month. The first such report is due by March 14, 2025 (covering the period from the commencement of the on-site assessment through March 31, 2025, to the extent activities occur in that period; alternatively, covering the initial set-up and planning period through the end of February 2025).
Content Requirements. Each monthly written status report shall contain a detailed narrative covering the following topics:
(i) Activities Completed: A description of all assessment activities completed during the reporting period, including site visits, interviews conducted, documents reviewed, and analyses performed;
(ii) Key Findings and Observations: A summary of key findings and observations arising from the reporting period's activities, including both positive findings and deficiencies identified;
(iii) Workstream Status: A status update for each of the five assessment workstreams (OFAC Sanctions Screening; SAR Backlog Clearance & Process Improvement; CDD/EDD Remediation; Transaction Monitoring Model Validation & Tuning; and BSA/AML Program Governance & Training), including progress against milestones, percentage completion, and any changes to the assessment timeline;
(iv) Open Issues and Impediments: Identification and description of any open issues, impediments, or obstacles encountered during the reporting period, including unresolved data requests, access limitations, personnel availability constraints, or cooperation concerns;
(v) Anticipated Activities: A description of activities planned for the following month, including scheduled interviews, document reviews, testing procedures, and deliverable preparation;
(vi) Updated Risk Assessment: An updated assessment of risks to the engagement timeline, the quality of BRB's remediation efforts, and any matters that may require heightened attention from BRB management or the OCC.
Routing and Review. Thornfield delivers its monthly reports to C&H (Philip Hartmann and Yuki Nakamura). Upon receipt, C&H reviews each report for privilege implications, accuracy of characterizations, and consistency with information in C&H's possession. C&H transmits the report to BRB (Gregory Nardone and Patricia Langston) within five (5) business days of receipt, together with any C&H commentary or observations that C&H deems appropriate to share. If C&H identifies privilege concerns or factual inaccuracies in a Thornfield monthly report, C&H will communicate those concerns to Thornfield and work to resolve them before transmitting the report to BRB.
Use in OCC Reporting. Thornfield's monthly status reports inform, but are not directly submitted to, the OCC. C&H synthesizes information from the monthly reports, together with other relevant data and analysis, in preparing the OCC quarterly progress reports (due September 15, 2025 and December 15, 2025) and other OCC submissions on BRB's behalf. Thornfield's monthly reports are not incorporated by reference into OCC submissions and remain subject to the privilege and confidentiality protections described in Section VIII below.
D. Ad Hoc Communications
Urgent Issues. Notwithstanding the regular communication schedule set forth above, any party may initiate an unscheduled call or communication at any time for urgent matters that cannot reasonably await the next regularly scheduled call. Circumstances warranting urgent ad hoc communication include, but are not limited to:
• discovery of a significant, previously unidentified compliance gap;
• Identification of a potential OFAC sanctions violation or match;
• discovery of potential criminal activity in the course of Thornfield's assessment;
• A data breach or cybersecurity incident affecting the confidentiality of engagement materials;
• Evidence of obstruction, non-cooperation, or interference with Thornfield's assessment by BRB personnel;
• Receipt of an unexpected communication from the OCC, FinCEN, or another regulatory or law enforcement agency; or
• Any other circumstance that, in the reasonable judgment of the initiating party, requires immediate attention.
In the event of an urgent matter, the initiating party shall contact the C&H primary contact (Philip Hartmann) and the BRB CCO (Patricia Langston) immediately by telephone, followed by written confirmation via email. If the matter involves a Tier 3 escalation issue (as defined in Section V.A below), the BRB General Counsel (Gregory Nardone) must also be notified immediately.
Email Protocol. All email communications among C&H, BRB, and Thornfield related to this engagement must comply with the following requirements:
• Each email must include the legend "ATTORNEY-CLIENT PRIVILEGED AND CONFIDENTIAL" in the subject line or body of the email;
• Each substantive email must copy at least one C&H attorney (Philip Hartmann or Yuki Nakamura);
• Reference to C&H Matter No. 1045-00002 in the subject line is strongly encouraged to facilitate matter management and privilege tracking;
• Email chains that begin as operational or logistical communications but evolve into substantive discussions of findings, legal conclusions, or OCC-reportable matters must be redirected to include C&H participation before the substantive discussion continues.
Prohibition on Direct BRB-Thornfield Substantive Communications Without C&H. While operational coordination—including scheduling of interviews, logistical arrangements for site visits, data request fulfillment, and similar administrative matters—may proceed directly between BRB personnel and Thornfield team members without the active participation of C&H on each communication, all substantive discussions must include C&H participation or prior C&H approval. For purposes of this protocol, "substantive discussions" include any communication regarding:
• Thornfield's findings, observations, or conclusions regarding BRB's compliance program;
• The legal implications of any finding or observation;
• Matters that may require reporting to the OCC or other regulatory agency;
• Disputes regarding the scope of Thornfield's assessment or access rights;
• Any matter that could affect BRB's legal position or regulatory standing.
If any BRB or Thornfield personnel are uncertain whether a particular communication rises to the level of a "substantive discussion," they should err on the side of including C&H and seek guidance from Yuki Nakamura.
IV. DOCUMENT SHARING PROCEDURES
The Thornfield engagement will require the production and review of a substantial volume of documents, data, and information. This Section establishes the procedures for managing the flow of documents from BRB to Thornfield, from Thornfield to BRB and C&H, and among the parties generally. These procedures are designed to facilitate efficient information exchange while preserving applicable privilege protections and ensuring compliance with the confidentiality obligations set forth in the Engagement Agreement and the Privilege & Confidentiality Side Letter.
A. Document Requests from Thornfield
Centralized Request Process. Thornfield shall submit all document and data requests through a centralized request log maintained by C&H. The request log will be established as a shared secure platform or tracked spreadsheet (the specific platform to be agreed upon among the parties) accessible to designated personnel at C&H, BRB, and Thornfield. The request log serves as the single authoritative record of all outstanding and completed document requests.
Request Logging Requirements. Each document or data request submitted by Thornfield shall be assigned a unique tracking number and logged with the following information:
• Unique request tracking number (format: TCG-REQ-XXXX);
• Date the request was submitted;
• Name of the Thornfield team member submitting the request;
• Detailed description of the requested materials;
• Targeted BRB department or designated contact responsible for the responsive materials;
• Priority level (High, Medium, or Low, as designated by Thornfield);
• Target response date (per the timeframes established in the Access & Cooperation Protocol);
• C&H privilege review status (Pending Review, Cleared, Partially Cleared with Redactions, or Withheld);
• Actual production date; and