Extract to table

Nothing in this letter shall be construed as a waiver or limitation of any right, remedy, claim, or defense available to Lumos under the MSA, at law, or in equity

1 of Exhibit C provides that Lumos shall maintain platform availability of no less than 99

4 of Exhibit C imposes a hard cap on SLA credits: the maximum aggregate SLA credits payable in any rolling twelve (12)-month period shall not exceed thirty percent (30%) of the annual subscription fee

1 of the MSA provides that the Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-laws principles

5 provides, in relevant part: Customer must submit a written credit request to Lumos within thirty (30) calendar days after the end of the affected calendar month

Each credit request must identify the affected services, the dates and times of the observed downtime, and any supporting documentation