Extract to table

The maximum aggregate SLA credits that may be issued in any rolling 12-month period shall not exceed 30% of the annual subscription fee

The aggregate liability of either party under the MSA — whether arising in contract, tort, strict liability, or otherwise — shall not exceed the total fees paid by Customer during the 12-month period immediately preceding the event giving rise to the claim

Customer must submit a written credit request within 30 calendar days of the end of the affected calendar month, specifying the affected services and the observed downtime

Failure to submit a timely credit request shall constitute a waiver of Customer's right to receive SLA credits for the applicable month

Credit requests must be submitted to Lumos's designated support portal or via email to the assigned Customer Success Manager

4 of Exhibit C to the MSA provides: "Notwithstanding anything to the contrary in this Exhibit C, the maximum aggregate SLA credits that may be issued to Customer in any rolling twelve (12) month period shall not exceed thirty percent (30%) of the annual subscription fee then in effect