Extract to table

Capitalized terms used but not defined herein shall have the meanings ascribed to them in the Agreement

In the event of any conflict between the provisions of this SLA and the body of the Agreement, the Agreement shall control unless this SLA expressly states otherwise with respect to a specific service-level obligation

Meridian may designate one or more authorized contacts to receive automated alerts regarding platform availability status, and Lumos shall configure its monitoring systems to deliver such alerts in accordance with Meridian's reasonable instructions

In the event of a dispute regarding the calculation of Downtime or the Monthly Uptime Percentage for any given month, the parties shall first attempt to resolve the dispute through a joint review of the relevant monitoring logs, Incident records, and any other available data

Such joint review shall be initiated within ten (10) business days following written notice of the dispute by either party

The 95th percentile of API requests submitted to the Lumos Prism™ platform shall return responses within five hundred (500) milliseconds under normal operating conditions