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Driver selection for white-glove assignments is based on equipment capability (the driver must have a vehicle suitable for transporting large items) and driver willingness (participation in white-glove delivery is voluntary, not mandatory)

The ability to determine route and delivery sequence is a key element of driver autonomy and differentiates SLG's model from traditional employer-directed route assignments, where a dispatcher assigns a fixed route and sequence that the driver is required to follow

The vehicle must be driver-owned; SLG does not own or lease vehicles for drivers

While SLG maintains certain baseline standards that apply across hubs—as any reputable logistics company must to ensure service quality and safety—the actual degree and nature of operational involvement varies materially across hubs and across drivers