Extract to table

Under the revised standard, upon receipt of a claim or notification of a loss, QIIC's claims department is required to issue a written acknowledgment to the claimant or insured within ten (10) business days of receipt, regardless of the jurisdiction in which the claim was filed

Context: Complaint Volume and Ratios The complaint-handling deficiencies identified in the Examination Report must be understood in the context of the elevated complaint volume experienced by QIIC and the QIH enterprise during the relevant period

Written acknowledgment of each consumer complaint is required to be issued to the complainant within three (3) business days of receipt

A substantive written response to each consumer complaint is required to be issued within the most restrictive applicable state statutory deadline

Where the complaint is forwarded by a state insurance department, the response must comply with the specific deadline and format requirements established by that department

In all cases, the substantive response must address each issue raised in the complaint, explain the basis for QIIC's position, and inform the complainant of any applicable appeal or review rights