Extract to table

Where a term is not defined in this Section, it shall have the meaning commonly ascribed to it in insurance industry usage or as defined by applicable state statute or regulation

For purposes of computing statutory deadlines under this SOP, if a claim involves multiple jurisdictions (for example, a policy issued in one state with a loss occurring in another state), the most restrictive business-day definition shall apply — that is, the definition that results in the shortest available compliance window

"Claims Acknowledgment Deadline" means the statutory or regulatory deadline by which an insurer must acknowledge receipt of a claim, as established by the laws and regulations of the state in which the claim was filed or the policy was issued

Any deviation from CAP milestones or risk of failure to meet the compliance certification deadline must be escalated by Mr

QIIC and QSU claims management must receive weekly compliance dashboards from Pinnacle Bridge for all claims handled under delegated authority

These dashboards must include, at a minimum, the metrics described in Section 8