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This document shall not be distributed beyond authorized Clearfield Notification Services LLC personnel without the prior written consent of Calderwood & Harkness LLP

However, as described further in this Script, agents must not identify Palomar by name to callers

" Agents must follow this Script and the approved responses contained herein at all times

If a caller asks a question that is not addressed in this Script, the agent must escalate the call in accordance with the escalation protocol set forth in Section 1

2 Caller Verification Protocol Before providing any account-specific information to a caller — including information about the types of personal data that may have been involved, the caller's enrollment status, or any activation codes — agents must verify the caller's identity using the following three-step verification process

Box 5100 Independence, OH 44131-5100 Important: Agents must not read back or confirm any specific personal information to the caller beyond what the caller has already provided