Extract to table

Platform: ClaimsIQ™ Effective Date: April 26, 2024 Capitalized terms used but not otherwise defined in this Exhibit B shall have the meanings ascribed to them in the Agreement

Any expansion of named-user capacity beyond this threshold shall be subject to the terms of the Agreement and may require amendment of the performance benchmarks set forth in Section 9 of this Exhibit B

In the event of any conflict between this Exhibit B and the body of the Agreement with respect to service level commitments, Service Credits, and chronic failure termination rights, the terms of this Exhibit B shall govern, as further described in Section 14

Section 2: Definitions For purposes of this Exhibit B, the following terms shall have the meanings set forth below: 2

Downtime shall be measured from the earlier of (i) the time Clearpoint's automated monitoring systems detect the outage or degradation, or (ii) the time Quorum reports the outage or degradation to Clearpoint, and shall end at the time at which the Platform is restored to full operational capability as confirmed by Clearpoint's monitoring systems

Clearpoint shall provide Quorum no less than seventy-two (72) hours' prior written notice (via email to Quorum's designated SLA contact identified in Section 7