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1021-00003 · Verimark Hospitality Group · Depositions
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DEPOSITION OUTLINE

VICTOR HADDON

Senior Vice President of Claims, Ironclad Indemnity Corporation

ATTORNEY WORK PRODUCT — PRIVILEGED AND CONFIDENTIAL

This document constitutes attorney work product prepared in anticipation of litigation and is protected by the work-product doctrine and the attorney-client privilege. This document is not to be disclosed to any person or entity outside of Calderwood & Harkness LLP and authorized representatives of Verimark Hospitality Group Inc. without prior written authorization from the responsible partner.

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I. DEPOSITION OBJECTIVES

The deposition of Victor Haddon, Senior Vice President of Claims at Ironclad Indemnity Corporation ("Ironclad"), is a critical component of our discovery plan in Verimark Hospitality Group Inc. v. Ironclad Indemnity Corp. et al. The primary objectives of this deposition are as follows:

1. Establish Haddon's Personal Involvement. We must comprehensively establish the scope and depth of Haddon's personal involvement in the claims-handling process for Verimark Hospitality Group's ("VHG") Hurricane Callista claim, beginning with initial notice of loss on September 22, 2022 and continuing through the issuance of the formal denial letter on February 3, 2023. Haddon's direct role in every material decision—assignment, investigation, reservation of rights, and ultimate denial—must be documented under oath.

2. Windstorm Sub-Limit Admissions. We must obtain admissions from Haddon regarding the absence of a finalized endorsement reflecting the $15 million named-windstorm sub-limit in the 2022 renewal policy (Policy No. IIC-PRP-2022-07541). This is the single most important coverage issue in the case, and Haddon's admissions—or evasions—regarding whether the sub-limit was properly included in the renewal policy will be dispositive of the partial summary judgment motion we intend to file on November 1, 2023.

3. Internal Contradictions in the Claims Evaluation. We must explore Ironclad's internal claims evaluation, including any internal memoranda, reserve analyses, coverage opinions, or correspondence that contradict or undermine the bases stated in the formal denial. If Ironclad's own personnel, adjusters, or internal counsel questioned the viability of any of the four denial grounds, those contradictions must be elicited during this deposition.

4. Probe Each Denial Ground in Detail. The February 3, 2023 denial letter rests on four separate grounds: (1) the named-windstorm sub-limit; (2) the period of restoration; (3) the concurrent causation / flood exclusion; and (4) failure to mitigate. Haddon must be questioned in granular detail regarding the factual and legal basis for each ground, the evidence upon which Ironclad relied, and whether reasonable claims-handling practices supported each asserted ground.

5. Arbor Claims Relationship and Directives. We must examine Haddon's communications with and directives to Arbor Claims Services LLC, particularly Denise Whitford, the independent adjuster retained by Ironclad to investigate the claim. Any evidence that Haddon steered, influenced, or overrode Arbor Claims' independent findings will be central to our bad-faith theory.

6. Excess Carrier Coordination. We must identify all communications between Ironclad and the three excess carriers—Pinnacle Surplus Lines Inc. (excess layer, $25M–$40M), Montclair Assurance Company ($40M–$50M), and Sovereign Re Ltd. ($50M–$60M)—regarding the VHG claim. Coordination of denial strategy among the carriers would strengthen our claim that the denial was the product of a concerted strategy rather than an independent good-faith claims evaluation.

7. Investigation of the Sub-Limit Deletion. We must determine whether Ironclad conducted any independent investigation of the windstorm sub-limit deletion during the claims process—specifically, whether Haddon or anyone in claims consulted with Ironclad's underwriting department—or whether Ironclad simply relied on the policy form as issued, without verifying that the form accurately reflected the agreed-upon terms.

8. Foundation for Bad-Faith Claims. We must lay the evidentiary foundation for VHG's bad-faith claims under Florida Statutes § 624.155 by establishing that Ironclad lacked a reasonable basis for the denial, failed to properly investigate the claim, and disregarded evidence favorable to coverage. Haddon is the key fact witness for this purpose, as the senior claims officer with ultimate authority over the denial decision.

9. Loss Quantum Acknowledgments. We must pin down Haddon's understanding of VHG's loss quantum and determine whether Ironclad internally acknowledged that the losses exceeded the total tower of $60 million. If Ironclad's internal analyses recognized that the claimed losses were legitimate and substantial, the decision to deny coverage in its entirety becomes significantly more difficult to defend as reasonable.

II. BACKGROUND AND QUALIFICATIONS OF WITNESS

A. Professional Background

The initial portion of the deposition should establish Haddon's qualifications and professional history to demonstrate that he is a highly experienced insurance claims professional who cannot claim ignorance of industry standards or Florida-specific claims-handling obligations.

Examination points:

• State your full legal name for the record.

• What is your current title and position at Ironclad Indemnity Corporation?

• Confirm that his current title is Senior Vice President of Claims.

• What is your business address? Confirm: 55 Constitution Boulevard, Hartford, CT 06103.

• How long have you been employed by Ironclad Indemnity Corporation? Identify the date of initial hire and all positions held within the company during his tenure.

• Prior to your current role as Senior Vice President of Claims, what positions did you hold at Ironclad? Obtain dates for each position and the nature of the responsibilities associated with each role.

• Before joining Ironclad, did you work at any other insurance companies, managing general agencies, reinsurance companies, or claims-handling organizations? Obtain a complete employment history in the insurance industry, with dates and positions.

• Describe your educational background, including undergraduate and graduate degrees, fields of study, and institutions attended.

• Do you hold any professional designations? Specifically inquire regarding the following designations: Chartered Property Casualty Underwriter (CPCU), Associate in Claims (AIC), Certified Insurance Counselor (CIC), or any other professional credentials.

• How many total years of experience do you have in the property and casualty insurance industry?

• How many total years of experience do you have specifically in claims handling and claims management?

B. Scope of Responsibilities

This subsection establishes Haddon's authority and day-to-day responsibilities, which are essential to demonstrating that his actions and decisions on the VHG claim were within the ordinary scope of his duties and fully authorized by Ironclad.

Examination points:

• Describe your current duties and responsibilities as Senior Vice President of Claims at Ironclad Indemnity Corporation.

• How many claims professionals report to you, either directly or indirectly? Obtain the organizational structure of the claims department, including the number of direct reports and the total headcount of the claims operation.

• What types of claims do you personally oversee? Do you personally oversee large and complex property claims? Catastrophe claims? Claims exceeding a certain dollar threshold?

• What is your authority level with respect to claims decisions? Is there a dollar threshold at which you personally review and approve claim decisions, as distinguished from decisions that can be made by subordinate claims examiners?

• Do you have the authority to approve or deny claims with a claimed value exceeding $10 million?

• Do you have the authority to approve or deny claims with a claimed value exceeding $25 million?

• If your authority is limited, who must approve claims decisions above your threshold? Is there a claims committee, a senior officer, or a board-level approval process for large claims?

• Describe your reporting structure. Who do you report to? Does that person hold the title of Chief Executive Officer, Chief Operating Officer, General Counsel, or another title?

• Do you report to or interact with Ironclad's underwriting committee or board of directors in connection with large claims?

• Are you involved in setting claims reserves? Describe your role in the reserving process for claims within your purview.

C. Experience with Hurricane / Catastrophe Claims

This subsection is designed to establish that Haddon has extensive experience with hurricane-related claims and is fully familiar with the unique challenges and legal requirements associated with catastrophe claims in Florida.

Examination points:

• Over the course of your career, approximately how many hurricane-related property and business-interruption claims have you personally handled or supervised?

• Have you previously handled or supervised claims arising from Category 4 or Category 5 hurricanes? If so, identify the storms and the approximate number of claims involved.

• Are you familiar with the legal and regulatory framework governing property insurance claims handling in the State of Florida?

• Have you received any training—formal or informal—on the Florida bad-faith statutes, including Florida Statutes § 624.155?

• Have you received any training on the obligations of insurers under Florida law with respect to the timely investigation and resolution of first-party property insurance claims?

• Has Ironclad ever been the subject of a bad-faith action under Florida law in connection with a hurricane-related claim? If so, describe the circumstances and outcome.

III. VHG CLAIM — INITIAL INVOLVEMENT AND NOTICE OF LOSS

A. First Knowledge of the Claim

This section establishes the timeline of Haddon's personal involvement from the earliest stages of the claim, which is critical to our argument that Ironclad's claims-handling decisions were made with Haddon's direct knowledge and approval throughout the process.

Examination points:

• When did you first become aware of the VHG Hurricane Callista claim? Establish the specific date and the manner in which Haddon learned of the claim (e.g., internal notification, email, telephone call, meeting).

• VHG submitted its initial notice of loss to Ironclad on September 22, 2022, four days after Hurricane Callista made landfall. Did you personally receive or review that initial notice of loss?

• If you did not receive the initial notice directly, who at Ironclad received it? Through what channel—email, facsimile, telephone, online portal, or broker communication?

• Was the VHG claim flagged as a large-loss claim or a catastrophe claim within Ironclad's internal claims-management system? At what dollar threshold does a claim receive such a designation?

• What is Ironclad's standard protocol for large-loss or catastrophe claims upon receipt of initial notice? Walk through the steps.

• When were you personally assigned to or involved with the VHG claim? Was your involvement immediate, or did a period of time elapse between initial notice and your assignment?

• Who assigned you to the claim, or did you assume responsibility based on the magnitude of the loss and your role as SVP of Claims?

B. Initial Assessment

Examination points:

• What steps did Ironclad take upon receiving VHG's notice of loss on September 22, 2022?

• Was a claim file opened? What is the claim file number? Confirm that the claim is associated with Policy No. IIC-PRP-2022-07541.

• Were initial reserves set for the VHG claim? If so, what amount? On what date were the initial reserves established?

• Were reserves subsequently adjusted during the claims process? If so, on what dates, to what amounts, and based on what information or analysis?

• Was the VHG claim reported to Ironclad's reinsurers? If so, when and to which reinsurers?

• At the time of initial notice, did you personally review the Ironclad primary policy, Policy No. IIC-PRP-2022-07541? If so, what coverage provisions did you identify as potentially applicable to the VHG claim?

• At the time of initial notice, did you identify any potential coverage defenses, exclusions, or sub-limits that might apply? If so, which ones? What prompted you to identify those defenses at that early stage?

• Did you review the policy declarations page? The named-peril or all-risk coverage grant? The business-interruption coverage section? The endorsements?

C. Retention of Arbor Claims Services LLC

This subsection is critical because it establishes the framework for our later examination of Ironclad's relationship with Arbor Claims and whether the adjustment was truly independent.

Examination points:

• When was Arbor Claims Services LLC retained to serve as the independent adjuster on the VHG Hurricane Callista claim? Establish the specific date and the terms of the engagement.

• Who at Ironclad made the decision to retain Arbor Claims Services LLC? Was that decision made by you, or by someone else?

• Were you involved in the selection of Arbor Claims Services LLC and/or the specific adjuster, Denise Whitford, to handle this claim?

• Had Ironclad previously used Arbor Claims Services LLC on other claims? If so, approximately how many times and over what period?

• What instructions were given to Arbor Claims Services LLC regarding the scope of their investigation? Were they instructed to investigate the nature and cause of damage, the extent of business interruption, or both?

• Were there written engagement instructions provided to Arbor Claims? If so, identify those documents and obtain copies.

• Were there any limitations or parameters placed on Arbor Claims' investigation? For example, were they told to focus on any particular coverage issues or exclusions?

• Arbor Claims' initial inspection of the three VHG properties—Grand Key Resort in Marathon, FL; Harborview Hotel & Marina in Fort Myers, FL; and Sunset Shores Resort in Clearwater, FL—occurred on or about October 5, 2022. Were you aware of the date of the initial inspection?

• Did you receive Arbor Claims' initial inspection reports? When were those reports delivered to Ironclad?

• What did the initial inspection reports conclude regarding the nature and extent of damage at each of the three VHG properties? Walk through each property individually.

• Did the initial inspection reports identify the causes of damage at each property—i.e., wind, storm surge, flooding, or a combination?

• Did the initial inspection reports provide preliminary damage estimates?

IV. RESERVATION OF RIGHTS LETTER — OCTOBER 12, 2022

A. Drafting and Issuance

The reservation of rights letter is the first formal written communication from Ironclad to VHG identifying potential coverage defenses. Its contents, the process by which it was drafted, and the involvement of outside counsel are all significant.

Examination points:

• I am going to direct your attention to what has been marked as Exhibit 2, Ironclad's reservation of rights letter dated October 12, 2022. Do you recognize this document?

• Who drafted this reservation of rights letter? Was it drafted by Ironclad's in-house claims personnel, in-house counsel, or outside counsel?

• Did you personally review and approve this letter before it was sent to VHG?

• Were any revisions made to the letter between the initial draft and the final version that was sent? If so, describe the nature of those revisions and who requested them.

• Was outside counsel—specifically, Fendowell Rourke & Stanton LLP and/or Gregory Stanton—involved in drafting, reviewing, or approving the reservation of rights letter?

• When was outside counsel first engaged on the VHG claim? Establish the specific date. Was the engagement of outside counsel before or after the reservation of rights letter was issued?

• What prompted the decision to engage outside counsel? Was it the dollar value of the claim, the complexity of the coverage issues, or some other factor?

B. Bases for Reservation

Examination points:

• What specific coverage issues were identified in the reservation of rights letter? Walk through each issue identified.

• The letter references a named-windstorm sub-limit of $15 million applicable to business-interruption coverage. What was the basis for asserting that this sub-limit existed in the 2022 renewal policy?

• Before issuing the reservation of rights letter, did you personally review the policy endorsements from the July 2022 renewal to confirm that the windstorm sub-limit was in fact reflected in the policy as issued?

• Before issuing the reservation of rights letter, did you contact Ironclad's underwriting department to determine whether the windstorm sub-limit had been deleted as part of the July 2022 renewal negotiations?

• At the time the reservation of rights letter was issued, were you aware of any negotiations between Ironclad's underwriters and VHG's broker, Tidewater Risk Advisors LLC, through Franklin Orde, regarding deletion of the named-windstorm sub-limit?

• Did the reservation of rights letter also reference the flood exclusion? The concurrent causation clause?

• Did it reference any issues regarding the period of restoration or VHG's alleged failure to mitigate at that early stage, approximately three weeks after the hurricane?

• If the letter did not reference period of restoration or failure to mitigate at that early stage, when did those issues first arise in Ironclad's claims evaluation?

C. Response from VHG

Examination points:

• I am going to direct your attention to what has been marked as Exhibit 3, a letter from Calderwood & Harkness LLP dated October 25, 2022, authored by Elaine Forsythe, responding to Ironclad's reservation of rights. Did you receive this letter?

• Did you personally review this letter?

• The October 25 letter argued, among other things, that the named-windstorm sub-limit had been deleted as part of the July 2022 renewal and that VHG paid additional premium for that deletion. What was your reaction to that argument?

• Did any of the arguments raised in the October 25 letter cause you or anyone at Ironclad to reconsider any of the reservations stated in the October 12 letter?

• Did you take any investigative steps in response to the October 25 letter—for example, reviewing the underwriting file, contacting the underwriting department, or contacting Tidewater Risk Advisors?

• If you did not take any such steps, why not?

V. THE WINDSTORM SUB-LIMIT ISSUE — DEEP DIVE

NOTE TO EXAMINING ATTORNEY: This is the highest-priority topic. Allocate 90 minutes. Press for specifics and do not accept vague or evasive answers. Pin down exactly what Haddon knew, when he knew it, and what he did or failed to do to investigate the sub-limit issue.

A. Policy Language and Endorsements

Examination points:

• I am going to direct your attention to what has been marked as Exhibit 1, the Ironclad primary policy, Policy No. IIC-PRP-2022-07541. Please identify the specific policy provision or endorsement that Ironclad contends establishes the $15 million named-windstorm sub-limit applicable to business-interruption coverage.

• Is this sub-limit set forth in the base policy form, or is it contained in a separate endorsement?

• If it is in a separate endorsement, what is the endorsement number and what is the effective date of that endorsement?

• Was this named-windstorm sub-limit present in the prior policy year—i.e., the policy period running from July 2021 to July 2022?

• Was the sub-limit amount in the prior policy year the same $15 million, or was it a different amount?

• If the sub-limit was present in the prior year, is the same endorsement form and language used in the 2022 renewal policy?

• Is there any language in the 2022 renewal policy declarations page or schedule of coverages that references the named-windstorm sub-limit? Or does the declarations page reflect the full policy limit of $25 million without any windstorm sub-limit?

B. July 2022 Renewal Negotiations

This subsection is designed to establish what Haddon knew or should have known about the underwriting negotiations that led to the 2022 renewal, and specifically whether the windstorm sub-limit was agreed to be deleted.

Examination points:

• Were you involved in or aware of the July 2022 renewal negotiations for VHG's property and business-interruption policy?

• In your role as SVP of Claims, do you typically have involvement in or visibility into policy renewals and underwriting negotiations?

• Do you know whether Ironclad's underwriting department received a request from Tidewater Risk Advisors LLC, through Franklin Orde, to delete the named-windstorm sub-limit as part of the July 2022 renewal?

• Do you know whether Ironclad's underwriters agreed to delete the named-windstorm sub-limit in exchange for additional premium?

• What was the total annual premium for the primary layer under the 2022 renewal policy? Confirm that the total annual premium was $980,000.

• Do you know whether the premium for the 2022 renewal increased from the prior policy year? If so, by how much?

• Was any portion of the premium increase attributable to the deletion of the named-windstorm sub-limit?

• At any time during the claims-handling process—from initial notice through formal denial—did you personally review any underwriting correspondence, emails, file notes, or other documents regarding the deletion of the windstorm sub-limit?

• If you did not review the underwriting files, was that a deliberate decision? Was there a reason you chose not to consult the underwriting department or review the underwriting file when evaluating the VHG claim?

• Did anyone at Ironclad instruct you not to review the underwriting file or contact the underwriting department in connection with the VHG claim?

C. The Binder vs. the Issued Policy

Examination points:

• Was a policy binder issued in connection with the July 2022 renewal before the formal policy was delivered to VHG or Tidewater Risk Advisors?

• Did the policy binder contain the named-windstorm sub-limit, or was the binder silent on the issue of a windstorm sub-limit?

• When was the formal policy—the complete policy form with all endorsements—delivered to VHG and/or Tidewater Risk Advisors?

• Is there a discrepancy between the terms reflected in the binder and the terms reflected in the issued policy with respect to the named-windstorm sub-limit?

• If there is such a discrepancy, which document controls under Ironclad's standard practices—the binder or the issued policy?

• Under Florida law, are you aware that a binder may constitute a temporary contract of insurance, and that the terms of the binder may control where there is a conflict with the subsequently issued policy?

• Has Ironclad taken a position on whether the binder or the issued policy controls in this case?

D. Impact on Claim

Examination points:

• If the named-windstorm sub-limit of $15 million applies, what is Ironclad's position on the maximum business-interruption recovery available to VHG under the primary layer?

• Specifically, is it Ironclad's position that the BI recovery would be capped at $15 million rather than the full $25 million primary layer limit?

• Does Ironclad acknowledge that VHG's total claimed business-interruption loss of $60 million exceeds $15 million?

• Does Ironclad acknowledge that all three VHG properties—Grand Key Resort, Harborview Hotel & Marina, and Sunset Shores Resort—suffered damage as a result of Hurricane Callista, which was a named windstorm?

• If the sub-limit does not apply—if, in fact, it was deleted at renewal—does Ironclad acknowledge that the full $25 million primary layer limit would be available for the BI claim?

• Does Ironclad acknowledge that the application or non-application of the windstorm sub-limit directly affects the excess carriers' exposure, because if the sub-limit caps the primary layer at $15 million, the primary layer would not be exhausted and the excess layers would not be reached?

VI. FORMAL COVERAGE DENIAL — FEBRUARY 3, 2023

A. Decision-Making Process

Examination points:

• I am going to direct your attention to what has been marked as Exhibit 5, Ironclad's formal denial letter dated February 3, 2023. Do you recognize this document?

• Who made the decision to issue the formal denial of VHG's Hurricane Callista claim?

• Was the decision made by you alone, or did it require approval from a supervisor, a claims committee, a member of senior management, or the board of directors?

• If the decision required approval from others, identify each person who approved or authorized the denial.

• Was outside counsel—specifically, Gregory Stanton of Fendowell Rourke & Stanton LLP—involved in drafting the denial letter?

• Did Fendowell Rourke & Stanton LLP provide a formal coverage opinion in connection with the VHG claim? If so, when was that opinion delivered? What did it conclude?

• Were there any internal memoranda or coverage analyses prepared by Ironclad's in-house coverage counsel regarding the VHG claim? If so, identify those documents by date and author.

• Were there any internal discussions within Ironclad in which any person—whether in claims, underwriting, legal, or management—disagreed with the decision to deny the VHG claim? Were there any dissenting views expressed by anyone?

• Were alternative approaches to the claim considered prior to the issuance of the formal denial? Specifically, was partial payment considered? Was payment under a reservation of rights considered? Was a compromise or settlement considered?

• If alternative approaches were considered, why were they rejected?

B. Four Bases for Denial — Detailed Examination

1. Named Windstorm Sub-Limit ($15M)

• This issue was covered extensively in Section V above. Cross-reference that testimony here.

• At the time of the denial on February 3, 2023, had you reviewed the underwriting file for the July 2022 renewal?

• At the time of the denial, had you spoken with anyone in Ironclad's underwriting department about whether the named-windstorm sub-limit was deleted as part of the renewal?

• If you had not consulted the underwriting department or reviewed the underwriting file by the time of the denial, how could you have had a reasonable basis for relying on the windstorm sub-limit as a ground for denial?

2. Period of Restoration

Examination points:

• What is Ironclad's position on the appropriate period of restoration for each of the three VHG properties?

• Let's take each property in turn.

• Grand Key Resort (Marathon, FL): VHG contends that the Grand Key Resort was fully closed from September 18, 2022 through March 15, 2023, a period of 178 days. Does Ironclad dispute this timeline?

• What does Ironclad contend the period of restoration should have been for Grand Key Resort? On what basis?

• Harborview Hotel & Marina (Fort Myers, FL): VHG contends that the Harborview was fully closed from September 18, 2022 through January 31, 2023, a period of 135 days. Does Ironclad dispute this timeline?

• What does Ironclad contend the period of restoration should have been for Harborview? On what basis?

• Sunset Shores Resort (Clearwater, FL): VHG contends that Sunset Shores had 73 days of full closure and experienced partial closure through February 2023. Does Ironclad dispute these timelines?

• What evidence did Ironclad rely on to support its assertion that VHG unreasonably delayed the restoration of its properties?

• Did Ironclad or Arbor Claims Services obtain any independent estimates of repair timelines from contractors, engineers, or construction consultants?

• Were you aware that following Hurricane Callista, there were severe contractor shortages, labor shortages, and supply-chain delays affecting the Florida Keys and the Gulf Coast of Florida?

• Did Ironclad consider the impact of those shortages and delays on VHG's ability to complete repairs and reopen its properties?

• Were you aware that mandatory evacuation orders were issued for Monroe County on September 16, 2022 and for Lee County on September 17, 2022?

• Did Ironclad consider the impact of those mandatory evacuation orders and the subsequent restricted access periods on the period of restoration?

• Did Ironclad consider that VHG could not begin restoration work until evacuation orders were lifted and physical access to the properties was restored?

3. Concurrent Causation / Flood Exclusion

Examination points:

• Which specific VHG property or properties does Ironclad contend sustained flood or storm-surge damage that triggers the flood exclusion? Anticipated answer: Grand Key Resort in Marathon, FL.

• I am going to direct you to the flood exclusion provision in the policy. Please read the relevant language into the record. What does the flood exclusion provide?

• Does the policy contain an anti-concurrent causation clause? If so, please read the relevant language into the record. What does the anti-concurrent causation clause provide?